Tim Akehurst Email & Phone Number

Crawley, England, United Kingdom

• Liaise with Regional support organisations (Elekta Care Support Centers/Field Engineers)to provide high level technical assistance to end users for escalations and defectinvestigations.• Liaise with Remote Command Center (and data consumers) to ensure end to end usecases are understood and considered throughout development lifecycle.• To act as Support Leader on assigned projects and represent the needs of Servicestakeholders coordinating across Business Line Service representatives.• To consult stakeholders in the capture and definition of service product and processimprovements and describe these as requirements.• To provide and manage plans, schedules and perform responsibilities of a Support Leaderas defined in Elekta’s product creation process.• To specify, installation, service, documentation, spare parts and training requirements forElekta IoT solution and to ensure that the product meets them.• To oversee & coordinate final service product validation.• To plan and install service pilot projects.• To provide technical resolution to assigned CFRs/CLM Cases.• Participates in required SCRUM ceremonies and reviews.• Verify and validate Technical Documentation as required.• Create and review Field Change Orders (FCOs) for field modifications.• Writing and validating Knowledge Base articles.

Crawley, England, United Kingdom

Hold kick off meetings with customers and/or distributors remotely or onsite with the assistance of a technical specialist.Ensuring that the customer is fully aware of the implications of any upgrade work being undertaken before that work commences. Provide and maintain all documentation required to support a software upgrade.Being available as required to take calls from customers, Elekta engineers and Distributors pertaining an Upgrade.Escalate to management any technical issues that are likely to become significant, including potential issues preventing new software rollouts.Ensure that at all times, Business Units and distributors are kept updated with progress of any issues being dealt with.

Crawley, England, United Kingdom

Installation of Elekta’s Oncology software products at sites (predominantly Europe but also further afield) to the required quality and schedule in accordance with the installation’s strategy. My primary responsibility was installing, configuring, and testing Elekta OIS/TPS software, associated third-party software and equipment in support of customer expectations and revenue goals. Installations included remote and on-site installations.

Crawley, England, United Kingdom

Defining of client requirements, planning and implementation of interface projects (management of full project lifetime cycle from initial customer contact through to completion) using HL7, SQL & Networking to allow bi-directional data exchange between various hospital systems (UK (NHS/Private) & Europe) and Elekta's MOSAIQ software. Was also responsible for OTDI's (one time data imports) from existing systems into MOSAIQ.

Crawley, United Kingdom

2nd line IT support for around 500 employees. Main tasks were desktop support, network support, server support, telephony, application support and backups.

Crawley, United Kingdom

1st line IT support for around 400 employees. Main tasks were desktop and application support.

Brighton, United Kingdom

1st line application support - primarily telephone based support for Insurecom's bespoke insurance broker software. Also gave general IT support.

Brighton, United Kingdom

Data input, running data queries and data extraction of the bespoke GIS database were the main duties to set up schedules/plans of works to be carried out by engineers (Southern Water) in the many sewers of south-eastern England.

Worldwide

Worldwide Travel

Brighton, United Kingdom

Main duties included assisting with sales, deliveries, returned items and (later on in employment) employee supervision/training.Worked mainly part-time whilst studying full-time at college and then university.Developed interpersonal skills inc. cust. service, team work & communication skills.

Computing (Information Systems) Hnd, Computer And Information Sciences, Merit Grade Awarded

This two year vocational course encompassed both theory and hands on modules. These included learning the individual components.

Pitman/Rsa, Gcse, As Level & A Level'S

GCSE, A/S Levels & A Levels

Gcse & A Level’S

GCSE & A Levels

Gcse'S

GCSE's - Undertook my Geography GCSE in Yr 9