Tim Arvanitis Email & Phone Number

Melbourne, VIC, AU

Victoria, AU

Docklands, Victoria, AU

The Head of Technology Operations will help set the vision and strategy for Technology Operations, define standards, principles, policies and ensure that are implemented across OneDigital. Responsible for establishing and leading the IT Operations roadmap in support of the business strategy. To provide the business timely maintenance and support of its.

Docklands, Victoria, AU

Melbourne, VIC, AU

Melbourne, Victoria, AU

• The goal of this role is to establish and Operating model and an adoption of cloud-based methodologies within the Service Delivery environment. The role is responsible for ensuring process improvements within legacy.
• Responsible for ensuring process improvements within legacy and digital environments that reflect new operating model impacted by transformation/digital projects.
• Work with Digital and IT senior management to define, deliver and improve ITSM related initiatives including but not limited to Agile and DevOps.
• Modernising IT Service management to integrate and combine industry standards of agile and DevOps to focus on services that can deliver business value
• Built and developed effective working relationships with all executives and core leaders across all business functions

Melbourne, Victoria, AU

• The goal of the Senior Manager is work closely with the Head of Service Operations and Delivery in maturing ITIL process and standardising the delivery of our IT services and improving our internal people, customers.
• Partnering with outsource providers to minimize the impact of IT incidents to the business and prevent problem recurrence, ensuring business communication is consistent and appropriate and current processes are.
• Building solid customer and business relationships and improve the communication between IT and the business, act as a conduit between Business and IT.
• Responsible for owning and driving the Major Incident Management Process for all critical customer situations.
• Provide operational governance of Incident, Problem and Change Management process execution.
• Define and manage SLAs and OLAs related to all ITIL processes in line with the requirements of the business, in particular Incident, Request, Problem and Change Management

Melbourne, Victoria, AU

• The role leads the Incident and Problem Management functions, with the focus being on restoring service to critical incidents, any time of day or night, identifying trends and problems to resolve systemic issues and.
• Have a high-level business acumen and communication skills to match to deal with senior IT and business executives to communicate out, gather information, relay status and actions, get buy-in and reach decisions;
• Provide a broad and deep level of problem analysis and problem solution – the ability to cut-through the detail to key issues, outcomes, actions and solutions;
• Have purview and coordinate across all concurrent issues;
• Develop the Incident and Problem processes and documentation – obtain agreement across stakeholders.
• Identify, recommend and develop the tool-set;

Norwalk, CT, US

- Working with BCM and Service Level Management (SLM) to determine potential issues and recovery requirements through a Business Impact Analysis. - Assessing risks, determining costs to mitigate those risks, and prioritizing which recovery plans will be developed through a Risk Assessment - Translating recovery requirements into infrastructure options and.

Norwalk, CT, US

• Key Responsibilities:
• Single point accountability for the communication and management of incidents impacting the Business and Technology
• Supervision and fault resolution of all high severity incidents, ensuring that the incident is resolved following the Incident Management process.
• Arbitration of issues between Groups where call ownership is in question.
• Maintenance of Incident summary log.
• Vendor and stakeholder buy in of new process and procedures

Norwalk, CT, US

Support and develop Voice (Telephony) Technology across GE Capital. Execute technical and functional changes that support the Aspect Dialler and Nice Call Recording platforms.

Norwalk, CT, US

To action the Voice Administration queue of IT Service Requests for Business As Usual (BAU) Moves, Adds, Changes & Deletes (MACDs) and Problem Tickets to meet set Service Level Agreements (SLAs) and KPIs. To implement project Telephony software requirements as assigned by Voice Technology Delivery Manager. To work together with other members of the Voice.