Responsible for offering solutions regarding disposal and recycling services for total building decommissioning and Office liquidations.

• Built and structured a winning Customer Service Team within the first year.• Successfully implemented CRM (Customer Relationship Management), Policies, Management Tools, Forecast Projections and Key Performance Metrics.• Acquired average of 30 new accounts each year, directly managed at least 10 major anchor accounts (Oil and Gas, Medical, Financial, and Manufacturing Industries)• Monitored and updated Customer Service Metrics and processes to adjust to changing business and customer needs.• Performed Data Analysis to generate new business.• Tailored IT Asset Disposition and IT Asset Management based on Customer needs.• Created Marketing campaigns relevant to the IT Recycling Industry to drive customer engagement.• Priced and quoted all large opportunities.

• Responsible for managing Enterprise Level Accounts (large fortune 500 companies)• Achieved 95% Customer retention.• Performed Data Analysis to generate new business.• Generated over $1 M in Gross Sales Revenue each year.