Tim B. Email & Phone Number

Cambridge, Ontario, Canada

• Cultivated deep-rooted partnerships with key suppliers, fostering collaboration and alignment to drive mutual success. • Proactively identified and addressed payment inefficiencies, including operational and systematic bottlenecks, resulting in significant company savings through EPD (Early Payment Discounts) o On target for a YoY increase of ~$830k savings from EPD (total of $2.8 million in savings captured, 85% of available discounts) o 2023: YoY increase of ~$1million saving from EPD (total of $2 million in savings captured, 71% of available discounts)• Played a pivotal role in driving supplier development and performance excellence. Provided strategic guidance and support to enhance supplier capabilities, ensuring compliance with organizational standards and fostering a culture of innovation. • Successfully implemented initiatives that led to more rigorous POD (Proof of Delivery) process, resulting in timely invoice payments and accurate inventory counts.• Provided comprehensive financial reporting to support strategic decision-making. Ensured efficient vendor payment processes, maximizing early payment discount savings, and minimizing aging balances. • Collaborated with cross-functional teams to implement effective solutions and foster a continuous improvement culture.

Cambridge, Ontario, Canada

• Led and optimized equipment and parts purchasing team for all Canadian branches.• Collaborated with operations teams and suppliers to minimize inventory costs, optimize stock levels, reduce carrying costs, avoid stockout and proactively identified and addressed potential supply chain disruptions. • Implemented a standardized escalation process for delivery issues, including missed SLAs and missing/damaged products.• Empowered operational teams with targeted training, aligning equipment handling processes with internal controls for enhanced efficiency and compliance. • Organized team initiatives to exceed KPI targets by 10% YoY through coaching, ensuring all team members met their annual bonus goals. • Collaborated cross-functionality with operations, procurement, and supplier teams to identify and implement process improvements. Successfully managed stakeholder expectations while helping to execute an EDI (Electronic Data Interchange) process for purchase orders with key vendors.

645 Conrad Place

• Responsible for existing small and mid-size business account management and new business development.• Successfully increased revenue by $2 million in new business development contracts.• Developed and implemented retention strategies to preserve business and secured contract agreements with expired/non-contracted customers resulting in 90% retention rate.

Waterloo, Ontario, Canada

• Led a dedicated retention team with focus on accounts with active cancel requests, resulting in a 22.5% reduction in YoY account losses.• Implemented process which contributed to significant improvement in paperwork and submission errors, resulting in a 50% reduction ($514k) in required credits.

Kitchener, Ontario, Canada

• As a top KPI-performer, contributed to launch and development strategies for two specialized call-in queues: Smart Home Monitoring escalations and Care Resolution Team, dedicated to repeat callers with unresolved issues.• Responsible for end-to-end customer experience, working with cross-functional teams and serving as a single point of contact for assigned customers to ensure a dedicated investigation and resolution.