Primary point of contact for corporate and high-net-worth individual accounts, with the primary goal of improving the client experience through full platform utilisation through cross-functional collaboration and creative problem solving.Analyze client data and feedback to identify relevant and scalable cross-selling and up-selling opportunities.Take responsibility for the client feedback by ensuring that it is digested and acted upon by the relevant stakeholders for that product/function.Disciplined adherence to security, internal tracking (CRM), communication and database protocols.Be a passionate 24/7/365 brand evangelist for Kraken.

Risk assessment of new and existing clientsReview of existing high-risk clients to assess true high risk and PEP (Politically Exposed Persons) relationships as well as conduct enhanced due diligence for each of these clients.Identify and flag PEP's and/or clients that pose a high AML risk for the bank.Work alongside management reviewing associated risks with clients and present findings to panelsOptimising triggers for transactional monitoring in the form of suspicious activity monitoring, payment screening (cross border payments), sanctions monitoring and business partnership engagement.