Tim Bartholomew Email & Phone Number

St Louis, Missouri, Us

EMC Storage, VNX, PureStorage, Superna Eyeglass, Recovery Vault implementation, Backup Avamar, Prometheus, Logic Monitor, Monitoring Team, VMware vRealize Operations, VMware Aria, Zabbix, System Center Operations Manager,

Hanover, Md, Us

(Kivu Consulting) Brought onsite to a large national telecommunications company that was suffering from a ransomware attack. First day analysis and working with Coordinator on plan of action. Emergency Backup and recovery of vital systems inside VMware. Kect forensics gathering. Veeam copy and backup of vital servers and deployment of SentinelOne.

Madison, Wisconsin, Us

Storage Administration for Enterprise Customers, Pure storage administration, upgrade support, lun creation, and allocation. Cisco MDS SAN switches- zoning and administration. EMC Isilon and VNX support- NAS access and exports. Quantum Storage support, On site datacenter access for hardware replacements. Working with Commvault for workstation and VM backups.

Provo, Ut, Us

Actifio Backup AdministratorInfrastructure Architecture, San administration (Brocade FC switches) Vmware Vsphere Administrator and Backup administrator. Commvault Backup and restoration to the university customers and colleges. Actifio Backup- Implementation of Actifio backup and data disaster recovery in production environment. Windows Server administrator for deploying in a highly virtualized environment, Linux backups and testing. Provide Actifio backups for main enterprise applications, databases: SQL, Oracle RMAN training, Oracle RMAN. Training DBA team on backups and Actifio graphical management interface. Disaster Recovery. Setup Retention policies for backup windows, configurations. Developed backup architecture and environment. Monitor and troubleshoot with Actifio customer support and engineering. Server storage EngineerBrocade switch SAN administration, monitor, and maintain SAN fabric for university infrastructure. Maintain backups of vital server systems using Commvault. Routine maintenance, firmware upgrades of Brocade Switch SAN infrastructure and architecture. Create documentation and maintain support KB articles for end users including documenting operational processes.Troubleshoot, resolve, and escalate issues when necessary. Participation in hardware life cycle planning, Purchase of hardware. VMware 6.5 VSphere admin.

Hopkinton, Ma, Us

Technical Support Engineer IIVplex Engineer/ Brocade switch engineerAnswer customer support cases based on severity. Provide escalation management and technical solutions for customers. Health check SAN for connectivity and other latency issues. Review customer tickets on a daily basis and provide updates. Work with L3 support to troubleshoot advanced engineering issues. Reviewed Customer’s switch logs, provided analysis troubleshooting and access to knowledge base. Case management and customer handling. Interconnected within the office, working with my teammates and provided extra lifestyle training a brownbag. Received bronze award for 4 surveys; 100% customer satisfaction over the quarter. Lead multi-customer conference calls, and provide webex troubleshooting.

Freelance Data Mining specialistWebsite scraping and data capture. Negotiate contracts, deadlines and terms deliverable with international customers. Mozenda scraping with regex, HTML, XML navigation. Deliver data in a CSV file. Lead generation, price comparison, website research, meta data scraping. Performed Regex coding, DOM navigation and big data.

Lehi, Utah, Us

Technical Support engineer - web scraping, creation of contracts, meeting customer expectations, meeting deadlines within customer budget, Online seminar and troubleshooting : web-ex virtual training - remote webinars and customer walkthroughs, Technical writer :knowledge base videos, screen capture recording, Breakdown :Answered incoming calls, emails and forum posts. Provided technical support to domestic/international customers (English Speaking). Resolved customer problems with software, agent building or billing. Big data capture and publishing. Performed new customer training on the software, wrote help documents. Reported to supervisor and product manager. Second salesman for B2B sales, product demos, and closed sales. Managed help documentation and training on help.