Tim Bass Email and Phone Number

• Consulted with customers to assess needs and propose optimal solutions.• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.• Created realistic budgets based upon costs and fees for successfully operating business.• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.• Maintained updated knowledge of regulatory changes to adjust business operations accordingly.• Conducted audit inspections and independent checks to verify parts and materials.• Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for new organization.

Wholesale Network Specialist II – Assume responsibility as the last Point of contact for all DIA-(Routed, LAN, BGP) services, ELINE-(On-net or Offnet). Correct provisioning errors found during course of turn-up with Wholesale Carrier customers, by reaching across departmental lines. Use experience with multiple teams to merey team work and expeditious jeopardy avoidance.Escalate cross-functional equipment, backbone route, and circuit design issues that jeopardize adherence to SLA and customer expectation. Provide feedback to management regarding obstacles remedies and customer impact. Manage production levels in support of departmental goals.

Trouble isolation across national backbone network. Adjust metrics, rerouting traffic across backbone network to resolve impacts to traffic flow and equipment troubles. Write MOPS (Methods Of Procedures) for after hours maintenance of network elements. Manage troubles until issue is resolved, engaging internal and external organizations when required, and keep issue moving forward until resolve.

Responsible for network monitoring and circuit mediation with Internet Service Provider circuits totaling 1600 locations. Drive restoration efforts of down circuits, including escalation of issue with providers. Isolate and resolve connectivity issue within the WAN and LAN of Delhaize America, providing technical direction of store personal. Support all Cisco Routers, Switches, and Wireless Access Points devices, engaging vendor support for equipment repairs and/or replacement. Facilitate all back-end Mainframe activities and engaging internal organizations when required to resolve issues with specific jobs.

Network Support of Global customer base, with Duties including; Problem diagnoses across multiple WAN/LAN protocols and product venders, resolution mitigation through engagement of internal and external organizations that encompass global product vender equipment replacement, hand and feet wiring and equipment replacement, long haul and Central Office circuit repair, ensuring forward progress of restoration efforts within service level agreements. Service validation after repair efforts reported successful and securing Reason for Outage (RFO) and result reporting to customer base during and after repair. Respond to management request for information recapping restoration efforts, if requested beyond trouble tracking tools.

As a Network Technician, responsibilities included Locating and resolving router configuration issues with customer leased and/or managed cpe, including Cisco and Adtran Premise Routers. Some duties included managing router configurations as a part of ongoing support of customer services, including access list, NAT, Internet/VPN and QOS. As a part of QOS troubleshooting, locating and resolving sound, voice, and picture quality issues across MPLS/Private VPN circuits, it was necessary to verify proper tagging or traffic according to customer specification i.e. via IP address, Ports, into the proper queue, EF, AF, or BE. During a tour of duty there would be times when it is necessary to work on internal network and customer related issues that included OSPF and BGP routing protocols