Division Manager
- Organized sales and technician schedules to optimize efficiency, prioritizing urgency, and matching customer needs with sales personnel, resulting in improved sales processes and revenue generation.
- Oversaw multiple teams across divisions including sales, technicians, laborers and field managers; led weekly meetings to identify issues and streamline operations.
- Improved sales-to-installation processes; implemented new policies for lead generation that resulted in a 57% revenue growth for the Underground Division from 2022 to 2023.
- Coordinated projects including scheduling, permit acquisition, vendor relationships, and locates, ensuring smooth installation and customer satisfaction.
- Facilitated open communication among team members, fostering a culture of trust and cooperation.
- Completed an overhaul of how the business tracked and interpreted data using Service Titan and Excel to identify inefficiencies that need to be investigated, as well as call attention to achievements and top performers.