Tim Beebe Email & Phone Number

Morrisville, North Carolina, United States

Develop services and programs to influence and increase product adoption, utilization and customer success. This helps our customers better anticipate and respond to threats, reduce their solution complexity, and increase their ability to proactively respond to a dynamic threat landscape.

Holly Springs, North Carolina, United States

Accelerated customer adoption and usage of security technology suites through focused support. Delivered Ask-the-Expert Sessions (one to many) focused on delivering specific information of security products and allowed customers to seek answers to their questions. Also delivered customer specific accelerator sessions in a hands-off one on one session to drive understanding of a specific flow or feature of Cisco Security products by leveraging customer hardware/software or lab demonstrations.

Raleigh-Durham, North Carolina Area

Backbone support Engineer on the AAA TAC Team (Network Security). Support the ISE, ACS, and CPAR platforms for RADIUS, TACACS+, and Guest Services. Also support AnyConnect NAM client and AAA integration with third party authentication services (Microsoft Supplicant, Active Directory, RSA).

Raleigh, Nc

• Serve as technical team resource in identifying and solving advanced desktop and server issues• Apply technical judgment to all assignments and work toward acceptable resolution with customers• Manage Patch and Remediation program for organization for all servers and workstations• Build custom patch packages and work with security team to ensure critical vulnerabilities are remediated within required timeframe• Work with vendors as necessary to resolve non-standard hardware or… Show more • Serve as technical team resource in identifying and solving advanced desktop and server issues• Apply technical judgment to all assignments and work toward acceptable resolution with customers• Manage Patch and Remediation program for organization for all servers and workstations• Build custom patch packages and work with security team to ensure critical vulnerabilities are remediated within required timeframe• Work with vendors as necessary to resolve non-standard hardware or application issues and to research new technologies• Windows Server 2003/2008R2 Administration; Manage user permissions, DHCP, FTP, Fax, and print server configuration• Provide hardening requirements to security team; interact with end users to ensure applications meet user and security requirements• Write new and edit existing PowerShell commands to automate endpoint administration • Decommission legacy servers and build/configure replacement virtual and physical servers• Communicate with customers and colleagues to identify and solve issues as they arise; provide research and documentation to teammates for future problem resolution• Provide on-call support as necessary; interact with after-hours State ITS as necessary to support offsite disaster recovery hardware Show less

Raleigh, North Carolina

• Receive customer requests via HelpDesk system and complete desktop problem resolution, provide support for remote laptop access, and provide limited on-call support• Deploy Windows 7 x86 and x64 images for department wide migration from Windows XP using SCCM• Install and remove desktop software and deploy hardware• Setup and manage user accounts, groups, and computers in Active Directory• Apply patch management and upgrades using Lumension Endpoint Management Security… Show more • Receive customer requests via HelpDesk system and complete desktop problem resolution, provide support for remote laptop access, and provide limited on-call support• Deploy Windows 7 x86 and x64 images for department wide migration from Windows XP using SCCM• Install and remove desktop software and deploy hardware• Setup and manage user accounts, groups, and computers in Active Directory• Apply patch management and upgrades using Lumension Endpoint Management Security Suite• Wipe hard drives for reuse and surplus• Assist Information Security Team with creation of Access Control process and procedures• Provide training administration for annual HIPAA and Information Security Awareness courses in Moodle training application Show less

Wichita, Ks

• Receive and log customer requests via ACD calls, automated tickets, emails, and voicemails• Register and document all tickets in BMC Remedy Information Technology Service Management console• Perform first responder duties and use available tools to resolve or escalate issues; gather information to transition cases to 2nd level support, partners, and service managers• Provide after-hours and weekend support to provide 24/7 coverage; provide Enterprise outage notifications and… Show more • Receive and log customer requests via ACD calls, automated tickets, emails, and voicemails• Register and document all tickets in BMC Remedy Information Technology Service Management console• Perform first responder duties and use available tools to resolve or escalate issues; gather information to transition cases to 2nd level support, partners, and service managers• Provide after-hours and weekend support to provide 24/7 coverage; provide Enterprise outage notifications and leverage escalation channels to ensure SLA and SLM targets are met• Provision user roles for Global Groups, Security Groups, and Distribution Lists in applicable Active Directories, authenticate users with approved tools, provide RSA hardware and software token support, provide first level BES support, and mitigate McAfee Endpoint Encryption issues• Process account setup, modification, and termination requests for Active Directory, Wireless, Outlook Enterprise, OCS/Lync, IBM AS400/I-Series, and proprietary applications• Maintain 100% compliance with all laws and regulations, complete proper user verification before providing any access related services, and maintain accurate documentation• Provide mentorship for new employees, shadow call flow process and approved tool usage and provide feedback to supervision• Review and recommend updates to approved knowledge management sources to ensure current and applicable troubleshooting and dispatch information Show less

Wichita, Ks

• Received and logged customer requests via ACD calls, automated tickets, emails, and voicemails• Registered and documented all tickets in BMC Remedy Information Technology Service Management console• Performed first responder duties and use available tools to resolve or escalate issues• Provisioned user roles in applicable Active Directories, authenticated users with approved tools, provided RSA hardware and software token support, provided first level BES support, and mitigated… Show more • Received and logged customer requests via ACD calls, automated tickets, emails, and voicemails• Registered and documented all tickets in BMC Remedy Information Technology Service Management console• Performed first responder duties and use available tools to resolve or escalate issues• Provisioned user roles in applicable Active Directories, authenticated users with approved tools, provided RSA hardware and software token support, provided first level BES support, and mitigated McAfee Endpoint Encryption issues• Gathered information to transition cases to 2nd level support, partners, and service managers• Managed communications with customers• Maintained 100% compliance with all laws and regulations, completed proper user verification before providing any access related services, and maintained accurate documentation Show less

Doha, Qatar

• Managed the Munitions Control Section, which consisted of four individuals of various backgrounds and provided support to 72 personnel and a munitions stockpile valued at $27 billion• Maintained communication with department leadership, government oversight, and deployed U.S. military forces to ensure all parties were informed of the status of all explosive operations and in the event of any mishaps or exercises• Prepared and took part in after action reports to identify areas for… Show more • Managed the Munitions Control Section, which consisted of four individuals of various backgrounds and provided support to 72 personnel and a munitions stockpile valued at $27 billion• Maintained communication with department leadership, government oversight, and deployed U.S. military forces to ensure all parties were informed of the status of all explosive operations and in the event of any mishaps or exercises• Prepared and took part in after action reports to identify areas for improvement in logistics movements• Acted as department Client Support Administrator/Information Assurance Officer – provisioned user rights for 72 personnel, provided hardware and software support, and completed all procurement related duties for computer systems• Acted as SharePoint Administrator for Munitions Command and Control (MC2); entered all personnel and equipment information into the SharePoint environment, created user training for the company in PowerPoint and Word, and provided user support Show less

Ms, Cybersecurity, 3.83

Focused on prevention, detection, countering and recovering from cyber incidents. Courses included human aspects in cyber security.

Bs, Political Science