Tim Beier Email & Phone Number

Racine, Wi, Us

o Successfully leads a team of 5 Customer Service Reps, to meet and exceed daily and weekly goals o Created new Standard Operating Procedures currently in use by customer service departmento Trains new Customer Service Reps o Manages the departments key metricso Liaison between the customer, the sales department, production, and shippingo Creates multiple reports as requested for management team & customer accounts as requiredo Management Team: Daily booking report, total orders entered, total incoming phone callso Customer Accounts: Open shipment reports o Work with managers and production to expedite orders that need to ship outo Conduct weekly meeting with customer service team; leads meeting and trains on various topics as required

Racine, Wisconsin, United States

Coordinate and perform routine maintenance •Built and assembled displays•Troubleshoot any issues that the customers have with their product•Work with other departments to make sure orders are done on time•Assign tasks to co-workers•Responsible for closing store: •Count all cashiers drawers to ensure accuracy•Put money in the safe•Lock up warehouses and store•Acquired forklift license

Racine, Wisconsin, United States

•Input light fixture orders for Cree’s lighting representatives that were received via email and phone •Provide quotations to Cree lighting reps for job bidding purposes•Assist lighting reps with various technical and lighting fixture application questions•Work with a designated team to provide lighting reps with special fixture pricing to help acquire new business•Work with managers and production department to expedite orders that need to ship out sooner •Help end user get in contact with their local Cree Lighting representative

Provide one on one customer service to Cree’s international agents/domestic reps by collecting their orders, personally entering them into the order entry system, and reviewing order status reports to ensure timely completion and delivery•Implemented a weekly open order report conference call to provide greater visibility to our international agents as to what orders they have open and where they are in our production process •Help to secure high-level lighting projects by actively collaborating with a special pricing team •Work with our production department to expedite orders that need to ship out sooner