▪ Lead a small team, supporting five regional service centers▪ Managed Microsoft Windows Server 2016 and Windows 10▪ Maintained Cloud Hosted Data Center (IaaS)▪ Microsoft Office 365 with hosted Exchange▪ Support the company’s mobile devices, including Apple iPhone/iPads and Microsoft Surface laptops/tablets▪ Install and maintain switches, routers, WAPs, and peripherals▪ Administered help desk system and respond to trouble tickets, telephone calls, and emails▪ Managed… Show more ▪ Lead a small team, supporting five regional service centers▪ Managed Microsoft Windows Server 2016 and Windows 10▪ Maintained Cloud Hosted Data Center (IaaS)▪ Microsoft Office 365 with hosted Exchange▪ Support the company’s mobile devices, including Apple iPhone/iPads and Microsoft Surface laptops/tablets▪ Install and maintain switches, routers, WAPs, and peripherals▪ Administered help desk system and respond to trouble tickets, telephone calls, and emails▪ Managed cloud-hosted VoIP services▪ Implemented a cloud-hosted Network Video Recorder (NVR)▪ Evaluated new technologies, negotiate for and procure equipment from vendors, maintain and track inventory▪ Develop and monitor adherence to the annual IT budget of $350K▪ Developed and maintained a comprehensive disaster recovery plan Show less

▪ Planned and executed technical infrastructure, networks, and systems and coordinated server teams on build requirements to support Citrix MetaFrame deployment▪ Converted and tested applications and content, including Microsoft Office, printers and peripherals, medical record review applications, Java installations, Dragones, data and web content

▪ Supported the Microsoft Windows Server/Client environment and other technical infrastructure▪ Designed and administered a suite of Microsoft solutions, including Active Directory, Server 2000/2003, Exchange Server 2003, Windows 2000 and XP desktops, and Office 2003/2007▪ Designed a new datacenter facility and infrastructure, procured equipment and services, and migrated server operations▪ Installed, configured, and administered the Numara TrackIt server, defined trouble… Show more ▪ Supported the Microsoft Windows Server/Client environment and other technical infrastructure▪ Designed and administered a suite of Microsoft solutions, including Active Directory, Server 2000/2003, Exchange Server 2003, Windows 2000 and XP desktops, and Office 2003/2007▪ Designed a new datacenter facility and infrastructure, procured equipment and services, and migrated server operations▪ Installed, configured, and administered the Numara TrackIt server, defined trouble categories, coordinated SLAs with management, setup administration and technician accounts, configured audit details, and managed audit reports▪ Collaborated with vendors and service providers Show less

Summer months only