Revenue Operations (Rev Ops) integrates Sales, Service, and Marketing to drive revenue growth by enhancing the efficiency and effectiveness of Sellers and Sales Leaders through innovative tools, technology, and processes. • Develop and Execute Go-to-Market Strategies: Lead efforts in territory and role design, compensation plans, seller training, lead generation campaigns, and the creation of new value propositions for strategic accounts, field sales, and inside sales teams. • CRM Implementation: Successfully selected, designed, and implemented a new CRM system within 8 months, meeting both schedule and budget requirements. • Sales Process Optimization: Develop and maintain sales effectiveness frameworks, including standard work processes, account hierarchy structures, and continuous improvement initiatives. Introduced a new sales process and standardized sales leadership practices. • Inside Sales Startup: Established a complete inside sales organization from the ground up within 6 months, encompassing organizational design, recruitment, processes, tools, and technology. • Sales Operations Leadership: Oversee all aspects of sales operations, including governance, organizational design, territory coverage, compensation and goal setting, administrative processes, and seller support. • Technology and Systems Integration: Leverage advanced technology and systems to create a collaborative, compliant revenue organization with comprehensive client lifecycle tracking for marketing, sales, and support teams. • Operational Process Ownership: Manage core operational processes and tech stacks, including order-to-cash, pricing strategies, CPQ (configure, price, quote), territory management, quota setting, incentive programs, pipeline management, forecasting, and performance reporting.Data-Driven Decision Making: Utilize data analytics to empower decision-making, ensuring success at both the individual contributor and leadership levels.

Serves as the Managing Director and Principal for a Christ Centered Non-Profit offering free of charge consulting engagements to help organizations leverage DEI (Diversity, Equity & Inclusion) initiatives to design, develop and launch Christian Employee Resource Groups (ERG's)

Executive Leader of Demand Generation for HVAC Distributor leading Sales (Inside & Outside SalesTeams), Marketing, E-Commerce technology group (2JSupply.com), Sales Effectiveness & SalesOperations, Pricing, & Technical Support Advisors Designed & launched a Sales Operations model including a new go-to market strategy, compensation plan, coverage model, & pricing strategy which has resulted in ~$1.2M in productivity savings & 1.5% Gross Profit improvement Responsible for 2J Brand. Led Marketing initiatives including budgeting, digital & print advertising campaigns, seasonal promotions, E-Commerce (SEO), supplier partner engagements, & social media Built & executed a Digital Product Strategy Roadmap using Agile methodologies driving ~20% growth in E-Commerce Sales Implemented People strategy to drive employee engagement & retention, built talent pipeline forbench roles and development paths for future roles Executive P&L Ownership

• Lead and own all Sales activities for Commercial North Sales Region consisting of 12 District Sales Managers and 125+ Account Managers serving ~2200 Customers in the Contractor, Property Management, Retail/Warehousing, Hospitality, and Energy segments• Delivered 24% growth on ~$500M of the largest Commercial National & Local Accounts while improving profitability 200 basis points in 2022. 105% to goal in 2022• Develop go-to-market strategies to maximize revenue and profitability across multiple Customer & segments including products, services, eCommerce, & SaaS• Matrix Leadership of support functions including Finance, HR, Marketing, Suppliers, Talent Acquisition, Customer Service, eCommerce, & Sales Effectiveness

• Functional Leader of Onsite Vendor Managed Inventory Operations (Keepstock) at Customer facilities in North America• Leading ~1500 Field & Operations Team Members serving 46,000 Customers & $1.2 Billion in revenue. Responsible for support functions including Marketing, Keepstock Operations Team, Grainger Technology & Software Group, Workforce Management, supplier relationships, Fleet, & Vending Machine Build Center• Full P&L responsibility of profitably growing $1.2B revenue while delivering $110M operating budget. Delivering double digit sales growth in 2021• Delivered Company record 91.7% Team Member engagement in 2021

• Blended Sales & Service role with dual accountability for profitably growing ~$170M revenue & exceeding Customer Experience objectives through the Grainger KeepStock Service channel• Responsible for Leading 16 Territory Managers supporting 235 Team Members providing Inventory Management at ~3000 Customer facilities across 12 states • Full P&L Responsibility for $17M operating budget • 2021 Annual Achiever, Number 1 Region in North America for Growth and Profitability

• Responsible for all aspects of the creation/startup of Grainger’s Inside Sales Organization including people selection, creating sales processes, KPI’s, Salesforce.com CRM implementation, Supplier Relationships, Customer Coverage Models, and Compensation Plans• Accountable for elevating the performance of 32 Inside Sales Managers & 500 Inside Sellers through Standard Work & Processes, Continuous Improvement • Analyzed Leader Effectiveness to identify & scale BDP’s, uncover barriers, increase internal resource utilization, & improve execution of the Sales Management Process & Plan 2 Win• Led the planning and prioritization of all key organizational initiatives. Built and implemented effective training, communication, adoption and change management plans

• Direct responsibility for a major cross functional Growth & Productivity initiative aimed at increasing Customer facing time for Sellers • Designed, Piloted, and Deployed a Seller Support model for 3000+ Sellers supporting ~$8B in revenue, which delivered ~$86M in productivity savings

• Led Omni-Channel Customer Service Operations consisting of 19 front-line leaders and indirect leadership to 300+ Contact Center Team Members with ~$245M in originating revenue• Led activities that improved the Customer Experience, sales growth, employee development, & P&L management • Highest Team Member Engagement Score & Customer Satisfaction Scores in the Contact Center Organization during major restructuring of Customer Service

Responsible for Direct Leadership of 10 Territory Sales Representatives charged with growing existing customers, acquiring new business across multiple segments, and developing talent for future career opportunities. Facilitated turn around operation leading team that never hit goal to sustained over goal performance within 3 months.

Responsible for penetrating and growing $3.5 million-dollar territory in Central Ohio consisting of 29 National accounts in Light Manufacturing, Food & Beverage, and Energy Segment. 2011 Annual Achiever- Top 3% of 1800 sellers in Commercial Sales. 19 consecutive months over plan from 2010-2011.

Responsible for the all aspects of Customer Service & Inside Sales Department for upscale retail e-commerce Company• Provided Direct Leadership to 6 supervisors, 1 trainer and 1 QA Analyst and Indirect Leadership to 80+ contact center agents (Phone, Email, Fax channel)• Responsible for P&L, budget, and contractual compliance • Partnered with Client to create Customer Service Vision and Standard Operating Procedures • Created Org Design, Call Flow, Scripting, QA Process & Training module which resulted in increasing sales through phone and email channels from 3% to 14% in 60 days