Maintained the company Quality Business Management Systems. (ISO 9001: 2008 & 2015, ISO 17025) • Developed quality compliance objectives and worked with staff to develop departmental goals that supported business • Development, implementation, and tracking of quality metrics • Worked with site staff to ensure the development, implementation, and tracking of metrics to ensure monitoring and analysis of process / business objectives • Facilitated a customer centric culture to ensure delivery of products that met customer req's, exceeded customer expectations, and complied with all spec's • Budgeting (departmental & capital) • Developed and maintained a customer feedback methodology to obtain data in key areas of satisfaction and dissatisfaction • Ensured analysis and effective resolution of customer complaints • Assisted in the development, management, and maintenance of quality inspection, test, and validation programs for in-process, and finished goods • Supported lean / continuous improvement activities within the facility • Managed all internal and external auditing processes as well as the corrective and preventive action program • Customer interface point-of-contact for all quality issues • Managed and maintained the non-conformance process and associated data collection system • Facilitated cross-functional root cause analysis methodology • Participated in development of QTP's as required per customer requirements • Active team member to the New Product Introduction process • Responsible for document control function • Coordinated, when applicable, the use of statistical techniques to monitor system progress and provide documented feedback to appropriate areas • Provided Operations, as necessary, assistance with maintaining work flow and / or supporting production requirements • Planning and implementation of RoHS Directive compliance and tracking methodology / system. (Additional experience with Conflict Minerals and REACH) • Personnel management and training.

Managed the quality systems and activities for both the G&H Cleveland & Orlando facilities (ISO 9001: 2008 & 2015) • Key quality contact for Acousto-Optic, Electro-Optic, and RF Elect. customers (U.S.) • Worked directly with key customers to develop corporate quality guidelines for AO products • Managed all int. & ext. auditing processes as well as the CAPA programs • Managed supplier performance • Planning and implementation of RoHS Directive compliance and tracking methodology / system (Conflict Minerals and REACH) • Personnel management and training • Managed and maintained the non-conformance processes and associated data collection systems • Facilitated cross-functional RCA methodology • Developed quality compliance objectives and worked with staffs to develop departmental goals that supported business • Development, implementation, and tracking of quality metrics • Worked with site staffs to ensure the development, implementation, and tracking of metrics to ensure monitoring and analysis of process / business objectives • Facilitated customer centric cultures to ensure delivery of products that met customer req's, exceeded customer expectations, and complied with all specs • Developed and maintained a customer feedback methodology to obtain data in key areas of satisfaction and dissatisfaction • Ensured analysis and effective resolution of customer complaints • Assisted in the development, management, and maintenance of quality inspection, test, and validation programs for in-process, and finished goods • Supported lean / continuous improvement activities within the facility • Participated in development of QTP's as required per customer req's • Active team member to the New Prod. Intro. process • Responsible for document control function • Coordinated, the use of SPC techniques when determined appropriate • Provided Operations, as necessary, assistance with maintaining work flow and / or supporting prod. req's • Budgeting (travel & capital).

Developed, implemented, and maintained G&H Florida's Quality Management System as well as its associated processes, documentation, and support databases (ISO 9001: 2008) • Responsible for all customer and supplier quality interface • Responsible for all internal and external auditing activities and processes • Development, implementation, and management of non-conforming material, incoming inspection, and customer return processes, data collection systems, and metrics • Planning and implementation of RoHS Directive compliance and tracking methodology / system • Materials and Production process as well as management support • Personnel management and training • Active in the change management processes and activities • Responsible for all quality associated performance metrics (customer and corporate) • Managed 6S activities

Management of all Quality Inspection personnel within the Melbourne repair facility (direct / indirect) • Development of all Quality Systems processes (inspection, analysis, operations interface, data collection) • Budget development (departmental & capital) • Development and maintenance of outsource and subcontractor relationships and quality requirements • Management and maintenance of internal corrective action systems • Provided customer support for repair and quality issues to carriers • ISO quality system maintenance through auditing program (internal / external) • Development of ISO certified quality system • Regional quality support • Providing staff support to facility management • Development of quality training programs / processes • Development of Material Review Board and all related processes

Management of Warehouse and Planning / Procurement personnel • Establishment and maintenance of supplier and customer contacts and relations worldwide • Development of a Material Planning Group • All Material Logistics support for Repair Services and Sales • Physical inventory accuracy • On time delivery of material to both internal and external customers • Procurement and expediting of critical material • Staff support • Budgeting (departmental, capital)

Management and training of all warehouse personnel (fulltime and contract) • Inventory control and administration • Sales and Marketing support • Organization and planning of daily production, shipping, and receiving functions • Development and maintenance of interdepartmental, supplier, and service provider relations • Budgeting (departmental, capital) • Staff support