Licensed Banker/Personal Banker with Supervisory Responsibilities.

Recruiting, hiring, staffing, orientating, coaching performance management, and development of sales staff, scheduling, payroll and benefits administration for RSR and Warehouse staff. Operational responsibility for two warehouse/cost centers and all assigned fleet vehicles, warehouse staff, and sales routes throughout central and northern Missouri. Primary responsibility is to lead, motivate, and engage service team to safely delivery world class service. Leverage all assets and resources to execute operational performance goals and growth and delivery of service standards. Effectively cascade key messages on areas of focus and set strategic priorities while leading team through change management.

Drive sales; provide exceptional customer service through a highly trained sales staff, coach selling and service behaviors to exceed the company’s customer service measures and expectations, including final resolution of any customer service exceptions. Human resource administration; includes recruiting, hiring, staffing, orientating, training, scheduling, administrative legal compliance, file administration, records retention, payroll & benefits administration.People development; including the training & development of both salaried assistant managers, and all hourly associates, writing and follow up to my direct reports developmental plans, performance observations, performance evaluations, coaching performance and selling behaviors, and motivating teams to exceed company goals and to achieve their developmental goals in a rapid growth market. Fiscal; includes full P&L accountability, exceeding established sales & expense control goals, the execution of all corporate marketing programs and strategies, all business related metrics, controls, and strategies. Accounting (Cash ) office; includes maintaining working fund, till maintenance, register balancing and exception resolution, control of all register supervisory functions and overrides, cashier accountability and performance tracking.Operations; includes inventory flow and control, from directs receiving, warehouse receiving (managing TIME process guidelines for company trucks), claims, through final POS disposition, including Ship from Store and BOPIS operations.Merchandising; including visual presentation standards, game plan execution, pricing standards, price change team execution, signing standards, and maintaining on-hand accuracy. Compliance; includes loss prevention, merchandise exposure standards, shrink reduction planning and execution, facilities maintenance & security, audit responsibilities, and all aspects of legal compliance, including exceeding federal firearms license requirements.

Full P&L accountability: including developing and managing all store budgets, expense controls, and driving sales to exceed the company sales and profit objectives, with the greatest priority always based upon final customer satisfaction. Other responsibilities include local public relations, charitable giving, and the execution of all corporate marketing, TAB direction, and all operational directions.Compliance responsibilities: loss prevention, shrink prevention controls, IT administration (store managers controlled all levels of computer options/IT access), building maintenance and security.Legal compliance; includes all levels of local, state and federal regulartors that police retail business.HR responsibilities included: recruiting, hiring, staffing, orientating, training, scheduling, administrative legal compliance, records retention, payroll and benefits administration.People development; promotional/talent development of salaried assistant and co-managers, and all the hourly associates required to staff a high volume super center; includes writing and follow up to my direct reports developmental plans, performance observations, performance evaluations, coaching performance behaviors, coaching for success, and motivating teams to exceed company goals and sustain the people demands of a rapidly expanding company.Operational responsibilities included; Inventory control/management, maintaining on-hand integrity, flowing freight from receiving, directs and vendor directs receiving, claims management, through final POS disposition, including maintaining back room/warehouse standards, BOPIS, layaway, inventory control team functions, and third shift stocking operations. Merchandising: presentation standards, feature ordering and maintenance, modular execution and maintenance, POS accuracy, in-stock processes, price changes and maintaining the company’s position as the community low price leader.

Responsibilities: all HR administration, hiring, staffing, training and the development of three salaried assistant managers and 60 hourly employees.Full P&L and fiscal responsibilities, budgeting, expense controls, exceeding food safety and sanitation compliance standards, food quality assurance and cost controls, ordering and inventory control, production controls and productivity, building and equipment maintenance, customer service and all corporate operational direction.