Tim Bisel Email & Phone Number

Designed and implemented all IP networks at each of our six data centers. Managed all connections for over forty locations. Planed, implemented, and manage multiple solutions including Cisco Duo (SSO and MFA), Cisco Any Connect, Cisco Secure Endpoint (AMP), Cisco Secure Network analytics (Stealthwatch), Wombat SAT, Cisco Umbrella, Kace SMA, Cisco DNAC, Cisco Meraki (Full stack), Cisco Nexus and Cisco Catalyst switches, and Cisco ISE for both wired and wireless 802.1x. Designed and deployed PRTG for network monitoring. Designed and managed patch management as well as SAT. Managed Incident response for malware and phish alerts. Utilized outside resources for incident response to business email compromise and penetration testing. Some experience with Ubiquiti PtP, Proofpoint email protection suite, Microsoft Azure and Microsoft 365, and Fortinet firewall solutions.

Smithfield Pa

Worked along side owner and assisted with network and desktop deployments. This including equipment setup, installation, configuration, and troubleshooting. Typical equipment consisted of Cisco, HP and Ubiquiti network equipment. Configured DHCP, VLANs, routing, Spanning Tree, port security, VTP, among others. Developed documentation both for deployment plans as well as non-jargon technical documents to hand over to clients upon completion.

Farmington Pa

Resolve Level one and two support tickets, as well as acted as escalation point for rest of team. Mentor for less experienced technicians. Monitor wireless access points and addressing issues like down access points and poor coverage areas. Work with multiple software vendors to resolve issues and customize software to meet needed functionality. Diagnosing and repairing workstations and printers. Work closely with Net-Ops team with planning for future large upgrades and current smaller ones. (Switches, AP’s, Cable Drops, etc.)

Uniontown Pa

Lead day to day operations of desktop technician team. Assigned resources of team to manage multiple renovation and moving projects around hospital as well as managed level 1 and 2 tickets. Helped plan and implement new level 1 position at hospital to provide better customer service and provide lower operating cost. Worked hands on with SCCM, Active Directory, Windows 7 and 10, VoIP, Printers, and Fax machines.

Greater Pittsburgh Area

Manage appointments and relationships with clients during day to day operations, plan daily service routes and adjusting to unexpected obstacles, corresponding via email and telephony to clients and operations, scheduling revisits when needed, educating clients with hands on demonstrations within their home or business, working within a remote environment to complete repairs, troubleshooting, and hardware/software installs.

Greensburg, Pa

Management of computer repair service counter within Best Buy organization, provided coaching and enhancing agent skills through assessments and training programs, identifying weakness within team and adjusting to accommodate all educational avenues, motivating team to stay on task and uphold quality in repairs.

Greensburg, Pa

Provided diagnosis and troubleshooting to end users, managed a repair queue for quality and timely repair services, maintained data privacy by ensuring appropriate level of data backup and maintained confidentiality and security during repairs, enhanced skills during online and outside training to ensure top quality services were being provided, abided by standard operating procedures to ensure all policies were being followed, communicated with clients via email, telephone, and in-person to ensure understanding of all repairs needed or completed.