Manage a team of strong technical writers documenting various services. Deliverables include user guides, administration guides, developer guides, and API references. Primary management responsibilities include performance management, team growth, and motivation as well as working with cross-functional teams to identify and set priorities and define content strategy. Because of the fast pace of AWS, I'm also responsible for writing and publishing documentation where necessary.

Managed a team of 13 writers distributed across geographies documenting enterprise-class database management products for both cloud and on-premises deployments, where I maintained a consistent record of quality, on-time delivery for all products. I worked effectively with peers in cross-functional areas including product support, development, quality assurance, and product management.In addition to setting priorities, defining content strategy, staffing projects, and performance management, my responsibilities included personnel development, process improvement, innovation, and fostering a winning attitude with emphasis on team work and customer advocacy.During my tenure, I also managed DITA conversions for thousands of topics across 5 products without disrupting committed deliverables for product releases.Deliverables include installation, user, administration, developer, and reference guides, online help, instructional videos, and blogs.

Led a team of 3 technical writers responsible for documenting complex, enterprise-level cost recovery systems primarily designed for legal and educational institutions. Deliverables included installation, user, administration, and field service guides as well as online help for software and hardware products.As lead, I oversaw all documentation projects to ensure on-time and on-quality completion; developed and implemented a cross-functional process for information development and document delivery; and developed relationships with cross-functional teams including product support, development, quality assurance, and product management.

Managed a team of 5 information developers responsible for documenting complex supply-chain management software products. Deliverables included installation, user, administration, and configuration guides, online help, and feature-specific functionality descriptions.Growing the team from a single writer to a team of 5, I implemented process control and departmental standards to increase efficiency, mentored and educated staff, developed a content reuse strategy, and developed style guides and templates for all deliverables.Throughout my tenure, I worked with cross functional teams from development, product management, and quality assurance to maintain a consistent track record of on-time and on-quality delivery.