Tim Bompiani Email & Phone Number

West And Mountain Regions

• Supervisor of the NW Region consisting of 9 States.
• Provide on-site diagnostic, troubleshooting and “hands on” technical assistance to dealers in compliance with Hyundai repair policies and procedures.
• Identify emerging technical conditions and concerns occurring at dealerships and be instrumental in problem recognition and data collection and report finding to Service Engineering.
• Prepare written quality Field Product Observation Report (FPOR) containing photographs/illustrations/sample parts/videos, clearly explaining condition and recommended solutions.
• Obtain incident components when requested and secure related data regarding condition.
• Forward supporting parts, subject data and documentation to Service Engineering as quickly as possible.

Portland, Oregon Area

• Direct communication with clients including test-drives, hands-on problem solving, and detailed repair explanations.
• Manage a team of technicians and assign jobs based upon individual skill knowledge
• Ensure team members stay on task and assist with diagnostics
• Maintain a high level of motivation to guarantee timeliness of completed jobs and overall morale
• Demonstrate and train team members in proper repair techniques
• Quality control inspection of all completed work

Columbus, Ohio Area

• Collaborate with team-members, co-workers, and management of multiple departments in order to best meet the client’s needs.
• Effectively manage time, make accurate time estimations, and prioritize tasks in order to meet deadlines.
• Tele-communicate with production engineers and specialists to formulate solutions for problematic vehicles.
• Maintain 100% Self-Study training rating.
• Consistently acquire 100% Customer Satisfaction Index scores.
• Provide education and hands-on training to vocational students.

Master Of Business Administration (Mba), Applied Management, 3.6

Bachelor Of Arts (Ba), Applied Business Management, 3.88

Associate Of Science (As), Automotive Technology