Tim Bompiani Email & Phone Number

Portland, Or, Us

West And Mountain Regions

Supervisor of the NW Region consisting of 9 States.• Provide on-site diagnostic, troubleshooting and “hands on” technical assistance to dealers in compliance with Hyundai repair policies and procedures. • Identify emerging technical conditions and concerns occurring at dealerships and be instrumental in problem recognition and data collection and report finding to Service Engineering. • Prepare written quality Field Product Observation Report (FPOR) containing photographs/illustrations/sample parts/videos, clearly explaining condition and recommended solutions. • Obtain incident components when requested and secure related data regarding condition. • Forward supporting parts, subject data and documentation to Service Engineering as quickly as possible. • Work closely with Product Engineers to research reported or known concerns and study the effectiveness of proposed and implemented field solutions.• Assist the Regions regarding Buybacks by becoming involved in the final repair attempt for buyback prevention. • Acquire and maintain highest achievable Master Technician status with Hyundai (Platinum Certification). • Provide technical support to field staff, Consumer Affairs, Parts, Legal, and Warranty departments as required.• Conduct other tasks related to the Purpose of this Position as assigned.

Portland, Oregon Area

• Direct communication with clients including test-drives, hands-on problem solving, and detailed repair explanations.• Manage a team of technicians and assign jobs based upon individual skill knowledge• Ensure team members stay on task and assist with diagnostics• Maintain a high level of motivation to guarantee timeliness of completed jobs and overall morale • Demonstrate and train team members in proper repair techniques• Quality control inspection of all completed work• Train trade-school students in proper technician skills• Attend meetings with upper management • Make suggestions about improving team functions, and overall shop functions• Keep the service advisor and manager informed about team performance which effect completion times and warranty budget expenses.

Columbus, Ohio Area

• Collaborate with team-members, co-workers, and management of multiple departments in order to best meet the client’s needs.• Effectively manage time, make accurate time estimations, and prioritize tasks in order to meet deadlines.• Tele-communicate with production engineers and specialists to formulate solutions for problematic vehicles.• Maintain 100% Self-Study training rating.• Consistently acquire 100% Customer Satisfaction Index scores.• Provide education and hands-on training to vocational students.• Create and follow a flow-chart for effective problem solving and trouble-shooting.• Efficiently repair automotive mechanical and electrical problems.• Communicate effectively with customers, advisors, and management.• Generate an itemized list, including explanations and costs, which summarize necessary repairs.• Thoroughly document repairs, potential problems, and methods of repair.

Master Of Business Administration (Mba), Applied Management, 3.6

Bachelor Of Arts (Ba), Applied Business Management, 3.88

Associate Of Science (As), Automotive Technology