- Responsible for safeguarding both the company and our customers from money laundering and fraudulent activity.- Discuss account activity directly with customers who have fallen victim to fraud.- Act as a subject matter expert in the field of fraud prevention and fraud response.- Respond to internal referrals and provide suitable advice and guidance.- Take ownership of payment incident resolution.- Work closely with other operational teams to identify areas of weakness and processimprovement possibilities.

- Identified potential risks to customers through account reviewing and affordability triggers.- Completed outbound/inbound contacts effectively via phone, email, and live chat.- Achieved consistently strong quality assurance scores.- Communicated effectively with an excellent telephone manner and in written notes.- Always maintained excellent attention to detail and accuracy to meet regulatory requirements.- Improved decision-making abilities in the assessment of customer behaviours.- Handled difficult customers in a confident and professional manner, providing appropriate support and advice wherever necessary.- Completed training courses in Safer Gambling and Suicide Awareness, Mental Health and Resilience in the Workplace.- Gained exposure to Senior tasks such as shift leading, shadowing and updating task sheets.

- Provided excellent customer service in an industry award-winning team.- Completed eLearning courses such as Anti-Money Laundering and suicide awareness.- Gained knowledge of areas including Responsible Gaming, Gaming Finance and KYC.- Multitasked effectively on calls, emails and up to three live chats in busy periods, with strong attention to detail and customer focus.- Responsible for completing quality checks daily for account reactivations to ensure our team met compliance standards and continued to perform at a very high level.

Trading Assistant – Control Desk- Worked in the tennis team performing important administrative tasks to support traders. - Solved trading problems as and when they arose, including complex palpable errors. - Improved multitasking abilities and learned to prioritise tasks as and when necessary. - Maintained strong attention to detail whilst operating multiple IT systems concurrently. - Communicated with traders and customer-facing departments in a clear and concise manner. - Kept calm whilst working under pressure in a busy and fast-paced trading environment. - Gained a wealth of knowledge about trading and the online gambling industry.

- Represented high profile brands such as NatWest, PlayStation and The Guardian in promotional activities such as sampling and demonstrating.- Engaged enthusiastically with consumers to increase brand awareness and drive sales.- Interviewed consumers at Insomnia65 gaming show as a Researcher for PlayStation, in order to acquire data about gaming habits and industry preferences.- Communicated information to consumers about product quality, value and style.- Promoted new products in busy, high profile department stores Selfridges and John Lewis.- Gained a plethora of knowledge and experience in the fields of Marketing and Events Management.

- A world-leading expert in trading reality TV markets such as Syco’s The X Factor, the BBC’s Strictly Come Dancing and Endemol’s Celebrity Big Brother.- Accredited by the BBC to attend the Eurovision Song Contest press centres in Stockholm, Kiev and Lisbon to write analyses for respected website www.entertainmentodds.com - Interviewed Eurovision artists for YouTube including Ukraine’s 2016 winner, Jamala. - Provided betting analyses for industry-leading odds comparison service Oddschecker.- Invited onto the William Hill Specials Podcast to discuss and analyse Britain’s Got Talent. - Gained the ability to keep calm under pressure in investing and risking five-figure sums.- Analysed contestant popularity using Google Analytics and social media data.- Maintained detailed records of trading positions using sophisticated Excel spreadsheets. - Created TV betting website www.realitytim.com to share betting thoughts as Editor. The site achieved rapid growth and gained thousands of hits per week during busy periods.- Returned significant five-figure profits on high profile events such as the 2016 US election.

- Prudential Relationship Supervisor of large investment banks, including Morgan Stanley and Goldman Sachs. - Gained a wealth of knowledge and experience in risk and financial regulation.- Improved written and verbal communication skills by writing reports and building relationships with both internal and external stakeholders, such as senior finance executives. - Trusted to take notes for record for high profile capital and liquidity client meetings. - Created a downgrade spreadsheet on Excel dealing with highly sensitive financial data. - Completed three months’ training in financial industry services practices and regulations.

- Work placement in information security within the Technology Risk department.- Analysed data flows between Goldman Sachs and high-risk vendors for Vendor Data Flows Analysis.- Presented research findings to Business Units, contributed towards the firm's secure collaboration and significantly reduced the risk of data leakage.

- Worked part-time and during holidays on checkouts in the busiest store in the region. - Replenished shelves and assisted customers on the shop floor whenever necessary.- Achieved awards for excellence which motivated me to provide customer service at the highest possible standard.

- Established myself as a confident communicator and public speaker, giving university and accommodation tours to audiences of up to one hundred.- Co-ordinated high-quality training sessions for new Student Ambassadors where I led role play exercises designed to emulate real life work scenarios.