Providing Management Services and Marketing Support for multiple non-profit Associations. Developed and implemented membership database program to streamline tracking of new members, renewing members and cancellations. New processes resulted in an 18% annual increase in membership and dramatically reduced membership attrition.Coordinate semi-annual Board of Directors and Membership meetings to review success in attaining quarterly objectives, identify growth opportunities and administrate election of new board members.

Facilitated meetings with telecommunications industry managers and regulatory commission representatives to educate and explain the Number Pooling processes. Negotiated PUC/PSC commitments for implementation schedules.Reallocated telephone numbers under the NANP, resulting in increased flexibility in the deployment, usage and longevity of area codes and telephone numbers across North America. Implemented Number Pooling in the central region states in a nationwide mandate to maximize (telephone) number utilization and extend the life of existing area codes (NPAs). Successfully completed Implementation of the Number Pooling processes in the central United States region within the 42 month timeframe as prescribed by the Federal Communications Commission (FCC) mandate.Key member of team coordinating and negotiating the two-year extension of Number Pooling contract with the Federal Communications Commission (FCC).

Served as facilitator, liaison, implementation coordinator and media point of contact for the telecommunications industry and the state regulatory commissions regarding Area Code Relief Planning.Interacted with the telecommunications industry regulatory experts and state regulatory commissions on a daily basis implementing area code relief plans.Developed Area Code exhaust forecasts and identified when Area Codes were in jeopardy of exhaust.Served as the state regulatory commission’s point of contact for western region states on matters relating to area code relief planning, relief efforts and NPA exhaust.

Key member of Senior Management team responsible for the design of Winstar’s nationwide and metropolitan optical fiber routes, associated hardware and power plants. Developed network facilities design and feasibility evaluations for metropolitan switch locations.Validated the engineering of optical hardware, working in conjunction with Lucent Technologies.

Effectively managed Technical Service Department of over 30 employees and contractors. Managed and resolved complex service issues to ensure service levels exceeding established standards.Developed budget and organizational structure.Coordinated formal training courses with key product service providers for certification of GECR’s Technical service and support staff.

Founded Westside Communications, Inc. in 1984. Developed the company into one of the largest privately owned dealers of TIE business telephone systems in the western United States. Hired and trained sales team that was recognized for selling the most TIE business telephone systems in the state of California for two successive years.Developed technical training and certification systems. Implemented continuing education program.Developed competitive program for service and repair technicians, reducing customer service return visits by over 50 percent – maintained customer satisfaction averages exceeding industry standards.