Tim Bourn Email & Phone Number

• Sales Operations Manager
• In charge of implementing best practices with a new start-up company (there are 3 of us).
• Documenting new workflows as the company grows
• Processing orders, coordinates shipments, and handles ad-hoc customer requests.

Schaumburg, IL

• Sales ManagerManaged and coordinated all aspects of sales operations between multiple small to midsize recreational vendors and retail outlets, including Kohl's, Walgreens, Meijer and Dollar General.
• Executed all background tasks for field sales group so they can focus on the sale rather than product technical data, shipping issues, and troubleshooting problems.
• Repurposed the data filing system to allow easier access to shared data.
• Proactively communicated in a B2B environment when working to resolve order or product issues.
• Processed item information such as accurate shipping dimensions, UPC/EAN codes, pricing into multiple vendor portals.

Arlington Heights, Illinois

• Order Management SpecialistStreamlined the weekly replenishment order process and helped better organize multiple national customers workflows for national customers including: Target, Kohl's, Best Buy &.
• Processing EDI and manual orders through Oracle ERP from inception to delivery, while proactively communicating & resolving any inventory issues or shipping delays.
• Strengthened professional relationships with internal and external customers with increased verbal communication versus mostly e-mail.
• Improved item master data entry into customer vendor portals by 25% through a reorganization of existing item dimensional data sources, while creating new tables with qualitative and marketing copy data on a shared.
• Streamlined weekly report presentations resulting in concise easy to read reports.

Deerfield, IL

• Order Management CoordinatorResponsible for all aspects of daily wholesale orders, from inception to delivery. Working as a liaison between Beam Global Spirits and national wholesale liquor distributors, ensuring all.
• Initiated entry of complex purchase orders from national customers with the highest accuracy.
• Proactive resolution of all shipping delays, pricing issues, product substitutions, and new product allocations for all orders increasing customer confidence and satisfaction.
• Responsible for maintaining and updating product code information for all assigned customers, increasing order accuracy and preventing future errors by other users.
• Daily accountability of all EDI transmissions, ensuring orders are updated or manually keyed as needed with 24 hours of submission to maintain service level agreements with clients.

Broadview, IL

Coordinated marketing and sales activities for North American Automotive Diagnostic business operations.

Broadview, IL

Coordinated and supported efforts to resolve customer questions and conflicts.

Provided resolution and information to National Retail accounts for Bosch Power Tools North America.Developed new clients through Boschlink.com, increasing sales revenue and promoting customer self service.

Custom installation order writer.

Directed clients’ creative process to mold concepts into business building format.Managed and produced all commercial and promotional audio for several radio stations with one of the nation’s largest broadcasting companies.Wrote, produced, directed and edited promotional audio.Structured a new data storage system for client orders, resulting in easier.