Back doing what I do and know best....

Sales Executive Face to face & telephone. Premier Range and sister company Mood Splashbacks specialise new fresh design in Kitchen Appliances & Splashbacks.

Ascent is a specialist law firm providing arrears management, debt collection, litigation and recovery services to a broad client base. Ascent is committed to working in total partnership with its clients in order to deliver outstanding performance achieved ethically and compliantly with the highest regard to maintaining its clients brand values.Part of Irwin Mitchell group of companies we are a trusted, valued and secure business partner.My duties include to develop and support… Show more Ascent is a specialist law firm providing arrears management, debt collection, litigation and recovery services to a broad client base. Ascent is committed to working in total partnership with its clients in order to deliver outstanding performance achieved ethically and compliantly with the highest regard to maintaining its clients brand values.Part of Irwin Mitchell group of companies we are a trusted, valued and secure business partner.My duties include to develop and support a team of telephone agents who are responsible for providing a professional and informative first point of contact with customers, together with the effective negotiation of overdue debt ensuring that arrears collection is carried out with the effective negotiation of overdue debt ensuring that arrears collection is carried out with the maximum of efficiency, and to meet the department requirements and guidelines. Show less

Responsive, flexible, transparent we take a technologically creative approach to recovering debt.My duties were to Lead and manage a team successfully by focusing on maximising productivity in the recovery of debt on behalf of a wide ranging client base.Adhere to strict compliance procedures and professional standards to protect client’s brand/company’s reputation.Attend regular meetings to review performance, report to ops management and discuss internal business updates and… Show more Responsive, flexible, transparent we take a technologically creative approach to recovering debt.My duties were to Lead and manage a team successfully by focusing on maximising productivity in the recovery of debt on behalf of a wide ranging client base.Adhere to strict compliance procedures and professional standards to protect client’s brand/company’s reputation.Attend regular meetings to review performance, report to ops management and discuss internal business updates and objectives.Carry out call quality monitoring to ensure adherence to regulation; effectively managing overall call quality ensuring feedback is provided and progress is monitored.Consistently monitor monthly forecast revenue and ensure it is accurate and secure; improve recoveries by maximising conversion and kept promise rates.Create smooth and efficient running of the call centre operation.Develop staff through performance monitoring, target setting and one to one coaching.Ensure achievement of team targets (Sector & Collectors individual targets) through the implementation of performance improvement and development.Ensure an in depth knowledge of client requirements around processes and authority levels are understood across the team.Ensure productivity, performance, personnel and system reports are kept up to date and distributed accordingly.Follow and promote best practice in accordance with all legislative and compliance requirements including Treating Customers Fairly.Hold a flexible and responsive approach to changing business needs and requirements.Identify underlying causes for complaints, constantly make improvements and reduce the level of justified complaints being received.Manage and control staff related issues, e.g. holidays, attendance and discipline for own team members and other team members as appropriate.Observe client submission and update client progress reports; Produce MI reports on a day to day basisTeam Leader Of The Year for the Company for my work. Show less

ARC is a Credit Management and Debt Collection Agency incorporated in 2001 and located in Walton on Thames, Surrey. ARC comprises of a team of very experienced, highly skilled credit professionals from diverse backgrounds. As a company and as individuals, we are totally committed to providing our clients with sustained levels of exceptional service and performance in all aspects of our business but in particular Collections, Client Services, MIS Reporting and Compliance. ARC’s… Show more ARC is a Credit Management and Debt Collection Agency incorporated in 2001 and located in Walton on Thames, Surrey. ARC comprises of a team of very experienced, highly skilled credit professionals from diverse backgrounds. As a company and as individuals, we are totally committed to providing our clients with sustained levels of exceptional service and performance in all aspects of our business but in particular Collections, Client Services, MIS Reporting and Compliance. ARC’s strength lies in the experience of its senior management and the key personnel throughout the company. This experience and commitment filters through into all aspects of the company and has resulted in proven collections strategies and outstanding collections for a growing list of delighted clients from different business sectors. We are committed to an ongoing training and development programme at all levels of the company to ensure that we are not only effective but that we also follow your instructions in the most ethical, lawful and professional manner. We are a proud member of the Credit Services Association and fully endorse its Code of Conduct Show less

Senior Recoveries Clerk to then Team Leader of the Insurance Sector – November 2006-April 2009Manage high volumes of incoming & outgoing calls from and to debtors, help process enquiries in a rational, professional manner.Achieved high personal goals and set targets through outbound telephone activity and the processing of post and paperwork.Utilised Microsoft Word and Excel to an advanced level; ensure that critical spreadsheets and reports were kept up to date accurately and… Show more Senior Recoveries Clerk to then Team Leader of the Insurance Sector – November 2006-April 2009Manage high volumes of incoming & outgoing calls from and to debtors, help process enquiries in a rational, professional manner.Achieved high personal goals and set targets through outbound telephone activity and the processing of post and paperwork.Utilised Microsoft Word and Excel to an advanced level; ensure that critical spreadsheets and reports were kept up to date accurately and efficiently.Suggested/implemented change and improvements to the in house computer system, whilst trying to identify errors within procedures and the best way to implement corrective action.Followed best practice in accordance with company policies, procedures and legislation.Provided a point of reference for less experienced members of the team. Show less