Lead day-to-day cross functional operations, drive optimization and ensure process excellence at One Inc, the leading digital payments platforms in the insurance industry. Leading all Customer Support, Delivery/Implementation and the EPMO.One Inc is modernizing the insurance industry through a unified and frictionless payment network. Focusing only on the insurance industry, One Inc helps carriers transform their operations by reducing costs, increasing security, and optimizing customer experience. The comprehensive end-to-end digital payments platform provides expanded payment options, multi-channel digital communications and rapid digital claim payments, even for the most complex insurance use cases. One Inc manages billions of dollars per year in premiums and claim payments.

Led all customer-facing activity post-sale including a team of over 600 professionals providing implementation services, customer success and customer support, cloud services and professional services. Key responsibilities include securing customer renewals and expansions, and annual revenue growth. • Fostered a collaborative and high-performance culture of 600+ professionals across multiple departments,• Developed and executed strategic plans that drove a increase in annual revenue.• Implemented cost-saving measures that reduced operational expenses

Responsible for developing and implementing transformation strategies aligned with organizational goals. Led cross-functional teams to drive change initiatives and ensured collaboration. Analyzed market trends and internal processes to identify areas for improvement. Communicated transformation vision and progress to stakeholders at all levels. Monitor and measure the effectiveness of transformation initiatives. Managed budgets and resources allocated for transformation projects. Reported directly to the CEO or board on transformation progress and outcomes.• Spearheaded the implementation of a company-wide transformation strategy, resulting in an increase in operational efficiency• Streamlined processes and introduced automation tools, reducing operational costs • Designed and implemented a portfolio rationalization process reducing the number of products and focusing R&D on “go forward products”• Introduced new processes within the services team and implemented a professional services automation tool. • Instituted tiered support process and a new telephony system to accommodate skills-based routing for the support organization

Providing global advisory and technical services to state, local and federal government and the commercial companies that serve them. • Provided advice and strategic direction to Fortune 500 companies relative to Business Operations, marketing, product development, sales, and strategies securing complex large projects• Assisted technology companies in the development of solutions and partnerships to successfully secure large contracts.• Contributing subject matter expertise to assist commercial companies in fine tuning assessments for large contracts requiring unique technologies• Producing in-depth needs assessments relative to procurement and deployment of mission critical networks, applications, and devices within multiple government and public safety agencies.• Facilitating the development of a go-to-market and solution-development strategy for numerous technology companies working with government agencies.

• Managed the Applications and Product Solutions business, one of five businesses within the Global Government Division.• Managerial oversight for 1200 employees and contractors world-wide comprised of engineers, product managers, business development groups and systems integration teams in 5 countries.• General management of the Software Command and Control Applications Business, The Radio Console Business, The Mobile Devices and Video Business, Unified Network Services Business, SCADA Business, and the 911 Business. • Obtained year-over-year double-digit growth since the establishment of this business.

Lead over 200, systems Integration professionals and direct sales professionals. Shifted business culture and eliminated operational silos – emphasized continuous process improvement strategies, which forced dialogue and collaboration between systems integration, engineering, and support. • Realigned and reorganized the business to support corporate mission of providing streamlined services, improved product reliability, increased service functionality, and enhanced customer service/responsiveness. • Rolled out strategic overhaul/upgrades of technology platforms resulting in increased service capability, customer confidence, retention, and overall customer value of Motorola’s software and solutions capabilities.

Oversaw strategic and tactical planning, new business development, EMEA and APAC business relations, and due diligence research and analysis related to acquisitions and strategic alliances, developing trends, market positioning, customer funding, communications, and systems marketing. • Formalized the business development functions, developed formal partners and a third party program, and implemented marketing initiatives that supported the public safety applications team, the biometrics team, and the CRM business team. • Executed an agreement with Microsoft to assist in developing and investing in Motorola’s next generation portfolio. • Increased sales team’s acuity in evaluating market position and identifying potential growth opportunities and trends. Identified more than $60M in grant funding for customers.