Tim Bream Email & Phone Number

Bethlehem, Pennsylvania, United States

As the owner of Global Expeditions, I work directly with clients and my staff to help create the best travel experiences. We continue to develop our skills by attending training and building relationships to understand industry trends and standards. As a travel agent, we are able to help our clients plan the right vacation at the right destination that works for their individual needs. Every client is not the same and that's why we personalize each experience. When you work with our family-owned business, you're not just another number.My daily role includes but is not limited to: - Training employees- Creating sales and marketing plans- Implementing social media strategies- Running sales reports- Interacting with clients both new and existing- Creating training

Remote - Allentown, Pa

As an Instructional Designer, I work every day to create new innovative ways to create training solutions. My environment is extremely fast paced and changes everyday. I work to maintain existing materials with the most up-to-date information while creating new training solutions to enhance the customer experience. I have led several notable projects that include redesigning of Customer Care New Hire training, redesigning Technical Care New Hire, and redesign of Retention New Hire training. I have traveled within the US and Internationally to help support the launch of these projects to ensure the success of their launches. Leading projects and project management is something that I excel at given my passion of being the best at everything that I do. While Instructional Design requires designing and maintaining training solutions, I also perform the following tasks:Build, maintain, and leverage business relationshipsFacilitate train the trainers both virtual and face to faceFacilitate and attend project status callsCreate project management tasks for projectsEnsure project tasks are on track for launch dates Attend ongoing development trainings that include but are not limited to: leadership, project management, sales, customer serviceBy leveraging relationships I have been able to implement training solutions that would otherwise not be possible based on the project timelines and limited resources.

Bethlehem, Pennsylvania, United States

As a Sr. Instructional Designer, I create cutting-edge training programs. I have led several successful high-profile projects. These projects have led to a reduction in training time and increased agent results. I would say that my best feature is being innovative. I have created training that has been ahead of its time which has led to national rollouts and even training that has lasted over 14 years. Our latest training program has been measured to be successful by: - Reducing the training New Hire program from 9 - 8 weeks- Increased on-the-job training times which increased online productivity- Increased agent metrics that include: - Average handle time/productivity - Net promotor scores - Customer satisfaction - Quality program behaviors- Saved over 61 million dollars in just the 1-week reduction in New Hire training but did not include: - Increased number of customer interactions handled in the now 8-week training - Increased productivity metrics - Decrease in credits and adjustments given out by New HiresAs the project lead, my team and I not only increased metrics but we delivered additional enhancements ahead of schedule. Those included:- Launched all lessons committed on time and with less help than originally assigned- Created a brand new on-demand training library- Increased phone time during training to help provide more on-the-job training- Moved online calls/conversations to start day 8 instead of week 4 - Added an extra week of call/conversation opportunities This project originally only designed for our regular Care experts is now launching to all New Hire that include over 10 Lines of Business. The above-mentioned training project was by far the scariest but most rewarding project I've led. We took chances, stood against traditional style training, and provided our success.

Easton, Pa

As owner of East Coast Printing, I am in charge of running all aspects of the business. I work with clients to create their design and accomplish their needs. By using my effective communication skills, I'm able to identify their need and establish a solution that will work for them. I deal with clients that are using garments for advertising while other clients may be using their garments for fundraising events or promotional giveaways. By understanding the client need I am able to provide the best solution for them. My tasks for running a printing business include but are not limited to:Creating the design in PhotoshopAdvertisingMarketingWebsite MaintenancePrinting Accounting/BookkeepingBudgeting ExpensesNetworkingInventoryEquipment Maintenance

Allentown, Pennsylvania Area

As a Trainer at T-Mobile I was in charge of training customer service agents in skills that include: Customer Service, Technical Care, Specialized Technical Care, Retention, Data Device Training, Quality, and Leadership Training. As a trainer in my field, I was quickly identified as a top performer which led to my ability of being called upon to onboard new trainers and take on high profile training courses which include the largest class in our field that contained over 30 individuals for an 8 week course. I not only won Trainer of the Year in 2004, but I was nominated for several high performing awards that include a Peak Award, which is the highest award available, on numerous occassions. My classes were always referred to be top performing as my ability to multi-task, build relationships, and effectively coach and develop always led to high performing CSRs. I was creative by breaking the mold and setting new standards. My innovative thinking allowed me to have CSRs taking phone calls day 6 of training instead of waiting until week 4 which was the standard. When becoming an Instructional Designer, I was able to implement several training methods which allowed us to change the business with our training delivery.

Associate'S Degree, Business Management/Marketing

Business Management and Marketing Program

Diploma