Tim Brooks Email & Phone Number

London, GB

London, United Kingdom

London Area, United Kingdom

Senior Programme Manager on large change/transformation programmes. Initially on Financial Transparency Programme and since 2020 on the Global Transformation Programme. Including: Programme Governance, Risk Management, Change Method, Organisational/Improvement Learning - among other things.

Twickenham, United Kingdom

Consultancy, Training, Contract Work. Specialising in systems thinking, business improvement, organisational change, holistic business practice, user involvement & customer research,training and capacity building

London

Senior Consultant with Data Futurists.

Twickenham

Interim contract with Pearson. Creating value for customers by helping operational teams improve the effectiveness and efficiency of delivery systems and processes.Using various Lean and Agile techniques (but specialising in Vanguard systems thinking methodology) to help teams improve the delivery of educational qualifications; developing a new approach to.

High Wycombe

• Helping to turn the Corporate Plan into a programme for organisational development and improvement
• Developing and delivering a systems thinking approach to business improvement and culture change
• Leading on a review and restructure of the Resources Directorate
• Carrying reviews, problem diagnosis and redesign of service processes

Horsham

• Using systems thinking approach to:
• Manage the Business Improvement Programme for Saxon Weald
• Lead on development of knowledge, skills and awareness of improvement for all staff
• Run service improvement interventions and projects
• Create value for the business by helping it to create value for our customers

Morden

Using lean improvement approach to service reviews. Worked on projects in Commercial Property Income & Children Schools and Families

Undertaking lean and systems thinking interventions, developing a method for Business Improvement and delivering a programme. Heading a team of policy and quality assurance staff to ensure the organization met all regulatory and statutory requirements.Achievements include:  Creating a policy matrix for all three organizations in the group, to facilitate.

In a senior management role, led the Resident Involvement, Service Improvement and Complaints teams at this ALMO. Developed customer research and service feedback functions. Worked with Executive team and other Senior Managers to prepare for an Audit Commission inspection. Achievements include:  Leading a service review of the company complaints handling.

As an associate consultant I worked with housing organisations to help them develop more effective Resident Involvement and Customer Engagement strategies and structures. I delivered training and facilitated workshop sessions for a number of Housing Associateion clients.

Twickenham

Created a framework and structure for resident and community involvement at TVH, employing both traditional and innovative techniques. Building a team and managing the budget. Worked closely with CEO and Directors to develop the business plan ensuring residents were pro actively engaged. Achievements include:  Successfully creating a RI framework.

Organising networking events, running workshops, arranging guest speakers and chairing meetings.

Msc, Politics & Sociology

Politics and Sociology

Bsc, Sociology, 1St Class

Sociology