Tim Brooks Email & Phone Number

London, Gb

London, United Kingdom

London Area, United Kingdom

Senior Programme Manager on large change/transformation programmes. Initially on Financial Transparency Programme and since 2020 on the Global Transformation Programme. Including: Programme Governance, Risk Management, Change Method, Organisational/Improvement Learning - among other things.

Twickenham, United Kingdom

Consultancy, Training, Contract Work. Specialising in systems thinking, business improvement, organisational change, holistic business practice, user involvement & customer research,training and capacity building

London

Senior Consultant with Data Futurists.

Twickenham

Interim contract with Pearson. Creating value for customers by helping operational teams improve the effectiveness and efficiency of delivery systems and processes.Using various Lean and Agile techniques (but specialising in Vanguard systems thinking methodology) to help teams improve the delivery of educational qualifications; developing a new approach to product and service development, from conception to market using a product life-cycle approach; and leading a project to develop new products and services utilising new technology to revolutionise learning. Achievements include: o Helping delivery teams to more than halve end to end process times resulting in better service at lower cost. o Changing ways of working to leading to improved performance, adoption of more effective behaviours o Leading an intervention to embed an Agile Product Lifecycle approach in the development of new products/services, together with successful transition to a revised product council governance structure

High Wycombe

•Helping to turn the Corporate Plan into a programme for organisational development and improvement•Developing and delivering a systems thinking approach to business improvement and culture change •Leading on a review and restructure of the Resources Directorate•Carrying reviews, problem diagnosis and redesign of service processes

Horsham

Using systems thinking approach to:• Manage the Business Improvement Programme for Saxon Weald• Lead on development of knowledge, skills and awareness of improvement for all staff• Run service improvement interventions and projects • Create value for the business by helping it to create value for our customers

Morden

Using lean improvement approach to service reviews. Worked on projects in Commercial Property Income & Children Schools and Families

Undertaking lean and systems thinking interventions, developing a method for Business Improvement and delivering a programme. Heading a team of policy and quality assurance staff to ensure the organization met all regulatory and statutory requirements.Achievements include:  Creating a policy matrix for all three organizations in the group, to facilitate integration into a single set of policies for the new company and devising a strategy to maintain local accountability under co-regulation,  Developing a Customer Charter and a monitoring mechanism to evaluate performance against it  Successfully developed a set of local standards (offers) in collaboration with tenants' groups  Leading a service interventions which resulted in a reduction of 50% in ASB failure demand, freeing up staff resource to handle ASB more effectively, and the elimination of waste leading to greater efficiency

In a senior management role, led the Resident Involvement, Service Improvement and Complaints teams at this ALMO. Developed customer research and service feedback functions. Worked with Executive team and other Senior Managers to prepare for an Audit Commission inspection. Achievements include:  Leading a service review of the company complaints handling system and implementation of council wide IT system leading to improved service and annual cost savings of around £75,000  Made improvements to complaints, involvement, customer service resulting in a successful 2 star/ 'excellent prospects' audit commission inspection (following a poor inspection the previous year.)  Developed, published and set up mechanisms to monitor (performance measures, collection protocols etc.) a set of company-wide service standards

As an associate consultant I worked with housing organisations to help them develop more effective Resident Involvement and Customer Engagement strategies and structures. I delivered training and facilitated workshop sessions for a number of Housing Associateion clients.

Twickenham

Created a framework and structure for resident and community involvement at TVH, employing both traditional and innovative techniques. Building a team and managing the budget. Worked closely with CEO and Directors to develop the business plan ensuring residents were pro actively engaged. Achievements include:  Successfully creating a RI framework, directly aligning corporate objectives with service improvement and resident scrutiny  Pioneering resident led self regulation prior to TSA co-regulatory regime Undertaking, and involving tenants in, service reviews resulting in substantial improvements to services. Overall satisfaction increased by 15% over 2 years.

Organising networking events, running workshops, arranging guest speakers and chairing meetings.

Msc, Politics & Sociology

Politics and Sociology

Bsc, Sociology, 1St Class

Sociology