Senior Client Engagement Manager
Current▪︎ Collaborate with corporate intellectual property (IP) departments for on-time delivery of cloud-based IP management software built on the Salesforce platform for Fortune 500 companies▪︎ Manage IP portfolio solutions including docketing, country law, annuity and renewal for large-scale multinational organizations with hundreds of intellectual property requirements▪︎ Lead client requirement data collection, migration, and user acceptance meetings to onboard corporate IP clients onto IPfolio’s streamlined full-cycle business solution process▪︎ Consult with IP clients to determine solutions to accommodate business needs regarding products, contracts, licenses, brands, patents, inventions, trademarks, and copyrights▪︎ Incorporate various technical solutions to maximize intellectual property holdings and protections while achieving the company’s and client’s business objectives▪︎ Established data mapping and enhanced quality assurance procedures which improved system to system migrations▪︎ Improved annuity payments, country laws, and e-billing integration processes by incorporating collaborative sessions with internal departments, vendors, and end-users