Working at Optum supporting new business sales efforts and account management. Coordinate proposal development activities including drafting proposals for new and existing clients. Partner with sales, product, pricing, and legal to tailor contractual provisions.

Owned, led, guided, trained, and provided end-to-end regulatory compliance management for request for service (RFS) process on American Express Global Business Travel Account. Managed program and served as RFS vendor relationship focal between account team and customer.• Led, coordinated, and participated in status meetings, inquiries, escalations, negotiations, obtaining customer requirements, costs, quotes, pricing, SLAs, proposals and contract amendments.• Liaison with international contacts, project executives, technical solution architects, contract, finance, procurement, and implementation project managers.• Performed complex proposal writing, participated in contract amendment creation, proactively drove, managed, and negotiated proposals from initiation to customer signature.o Managed and negotiated 71 proposals totaling $40M to date.o Reduced Proposal Cycle Time 65%. o Achieved 96% Proposal Win Rate.• Responsible for business process optimization, risk management reviews, and regulatory compliance to ensure accurate SOX key control points for audit-ready RFS record details, business process metrics, project and proposal documentation.• Provided oversight and monitoring of RFS performance including reporting on performance to ensure service requests met contractual metrics and obligations.• Authorized and performed contract, project, and vendor risk management reviews to $100M.• Optimized RFS revenue through timely and accurate invoicing in collaboration with finance team.• Trained and mentored RFS focal(s) and proposal managers as subject matter expert.

Provided Ally Financial and American Express Accounts RFS process leadership, guidance, training, and RFS end-to-end management. Served as RFS vendor relationship focal between IBM account team and customer. • Led, coordinated, and participated in status meetings, inquiries, escalations, negotiations, obtaining customer requirements, costs, quotes, pricing, SLAs, proposals and contract amendments.• Liaison with project executives, technical solution architects, contract, finance, and implementation project managers.• Proactively drove, managed, and negotiated 319 proposals totaling $216M.• Performed regulatory compliance to ensure accurate SOX key control points for audit-ready RFS record details, business process metrics, project and proposal documentation.• Authorized and performed risk management reviews to $30M.• Trained and directed team of offshore resources, assisting in Ally account proposal development process.

Managed complex proposals and coordinated and participated in obtaining customer requirements, pricing, contracts, and risk management reviews on American Express and Ameriprise accounts. Participated in the signing of 90 proposals totaling $214M.

Provided Second/Third level support responsible for installing, configuring, and supporting over 300 local and remote Novell Netware Servers. Collaborated and coordinated with software vendors to resolve server issues.

Provided level 1 technology help desk support for American Express Financial Corporation end users by troubleshooting problems with their workstations' connectivity, software or hardware problems.

Performed backup and restore of data on local and remote Microsoft NT and Novell Netware file servers.

Performed communications support for the 97th Signal Battalion and NATO in Germany, 18th Airborne Corps and 35th Signal Brigade during Operation Desert Shield and Desert Storm.