Tim C. Curtis Email and Phone Number
Tim C. Curtis work email
- Valid
Tim C. Curtis personal email
- Valid
Tim C. Curtis phone numbers
Customer-centric IT Leader with 20 years of demonstrated success in Implementation, Client Services and Service Desk Management. Leads, develops and inspires a team of IT professionals to deliver exceptional results for internal and/or external customers. Drives the successful deployment of technology solutions ensuring seamless integration, efficient processes, and exceptional customer satisfaction. Manages internal, end user computing devices, and associated technologies. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. Actively gathers metrics to analyze performance and identify problem areas to resolve.COMPETENCIES: Leadership • Strategic Planning • People Management • Budgeting • Continuous Improvement • Cost Reduction • Cross-functional Collaboration • Customer Service • Excellent Verbal & Written Communications Skills • Interpersonal Skills • Multi-Site/State Experience • Program Management • Project Management • Relationship Building • Risk Mitigation • Root Cause Analysis • Team Building • Training & Development • Vendor Management INFORMATION TECHNOLOGY EXPERTISE:IT Leadership • IT Strategy • IT Management • IT Implementation Management • IT Client Services • IT Service Desk Management • Computer Networking • Customer Onboarding • End-User Solutions • Incident Management • Integration • IT Help Desk • IT Security • IT Service Management (ITSM) • Network Administration • System Administration • Technical Support • Technology Deployment & Configuration • TroubleshootingTECHNOLOGY PROFICIENCIES:Active Directory • Avaya • Cisco Technologies • Citrix • Cloud Computing • CSS • DNS • Firewalls • Group Policy • ITIL • LAN/WAN Networks • Linux • MS Azure • MS Exchange • MS SQL Server • Python • Virtualization • VMware
Equity Bank
View- Website:
- equitybank.com/connect/about-us
- Employees:
- 1264
-
Servicenow Admin And Service Desk ManagerEquity BankUnited States
-
It Service Desk ManagerEquity Bank Apr 2024 - Present
-
Assistant Vice President, ComplianceCambridge Investment Research, Inc. May 2022 - Jul 2023Fairfield, Iowa, United StatesLed the Compliance Communications team that worked primarily with the Smarsh email archive system.• Tasked with rebuilding department, from the ground up.• Oversaw a project to get all hosted email address setup with multi-factor authentication (MFA). Worked with team across the organization to implement new keyword policies for flagging content within the email archiving system.• Worked with vendor to add multiple data collection points to the system (Bloomberg & Google Business).• Facilitated the completion of a year+-long project to activate multi-form authentication on clients’ emails.• Collaborated with multiple teams across the organization to implement two new data feeds into the trade review system. -
Technology Deployment LeadTend Apr 2021 - Mar 2022Nashville, Tennessee, United StatesManaged the technology team responsible for opening 11 new studios located across the northeastern United States. Worked with contractor teams, IT suppliers, and third-party vendors to ensure all technology was installed and to ensure the studio team could open the new location on time.• Responsible for simultaneously managing multiple new studio deployments from start to finish.• Created/tracked studio projects and ensured that deliverables were produced on time and with accuracy.• Reviewed construction diagrams to ensure all technical requirements were met.• Coordinated on-site work with outsourced partners (i.e., low volt cabling, ISPs) and general contractor.• Participated in weekly construction meetings and provided status updates on each assigned project.• Managed the ordering process for new technology, including related expenses.• Pre-configured, palletized, and shipped equipment to studios ahead of the final install.• Traveled to studios to complete site visits/check-ups, as necessary.• While on-site, coordinated the final installation of all equipment and ensured all technology was in place and configured according to standard.• Ensured all Tend-managed technology could work with, third-party-managed technology.• Facilitated handoff of technology to Operations/Studio Team and followed up post-install to ensure everything was working properly. -
Service Delivery ManagerTech Mahindra Dec 2019 - Jan 2021Nashville, Tennessee, United StatesManaged a team of six full-time and contract employees, across multiple locations, responsible for implementing, deploying and supporting on-site, end-user computer systems and technical solutions. Served as the interface between Corporate and the Regional office, supporting the division’s IT business needs and supported multiple office locations in nine different cities across the United States. • Collaborated with Corporate IT to ensure technology requirements were evaluated and resources were maximized to the benefit of the business and customers. • Confirmed comprehensive support for the installation and upgrading of hardware and operating systems. • Standardized current enterprise desktop systems, identifying resources needed to support and improve operating systems in alignment with centralized desktop systems. • Proactively identified issues and risks, resolving business and escalating issues in a timely manner.• Implemented strategy to improve current processes and procedures, ensuring continuous improvement through detailed root-cause analysis and implementing the proper corrective action. • Identified, recommended and implemented new technologies and software to meet business needs. -
On-Site Support ManagerJackson National Life Jan 2011 - Dec 2019Nashville, Tennessee, United StatesManaged a team of six full-time and contract employees, across multiple locations, responsible for implementing, deploying and supporting on-site, end-user computer systems and technical solutions. Served as the interface between Corporate and the Regional office, supporting the division’s IT business needs and supported multiple office locations in nine different cities across the United States. • Collaborated with Corporate IT to ensure technology requirements were evaluated and resources were maximized to the benefit of the business and customers. • Confirmed comprehensive support for the installation and upgrading of hardware and operating systems. • Standardized current enterprise desktop systems, identifying resources needed to support and improve operating systems in alignment with centralized desktop systems. • Proactively identified issues and risks, resolving business and escalating issues in a timely manner.• Implemented strategy to improve current processes and procedures, ensuring continuous improvement through detailed root-cause analysis and implementing the proper corrective action. • Identified, recommended and implemented new technologies and software to meet business needs.• Reduced down time for processing tickets and system performance from an 85-days to a 25-days turn.• Implemented a triage system for tickets to ensure the response time was improving, while taking the overall mean time to repair from over 4.5 hours down to under 30 minutes for all users’ restoration. -
It Project LeadGannett Co., Inc May 2008 - Dec 2010Tulsa, Oklahoma, United StatesServed as the IT Project Lead and managed two direct reports. Led the desktop and telecommunications support team comprised of IT Specialists in the Gannett Circulation Department’s Consumer Solutions Center. Ensured that all hardware and software was installed and maintained while maintaining optimal workstation performance. • Troubleshot problems in a timely, accurate manner in addition to providing end-user training and support.• Supported and maintained computer systems, desktops, laptops, peripherals and software. • Led in terms of the installation, maintenance and upgrading of all hardware and equipment.• Ensured optimal workstation performance, resolved both hardware and software issues.• Minimized disruption to compute and phone system users while coordinating hardware repairs with vendors. -
It Network AdministratorThe Cedars Apr 2006 - May 2008Mcpherson, Kansas, United States -
It Network AdministratorWeb Creations & Consulting, Llc May 2003 - Jun 2006Salina, Kansas, United States
Tim C. Curtis Skills
Tim C. Curtis Education Details
-
Computer Science (Pursued)
Frequently Asked Questions about Tim C. Curtis
What company does Tim C. Curtis work for?
Tim C. Curtis works for Equity Bank
What is Tim C. Curtis's role at the current company?
Tim C. Curtis's current role is ServiceNow Admin and Service Desk Manager.
What is Tim C. Curtis's email address?
Tim C. Curtis's email address is ti****@****son.com
What is Tim C. Curtis's direct phone number?
Tim C. Curtis's direct phone number is +161586*****
What schools did Tim C. Curtis attend?
Tim C. Curtis attended Kansas State University.
What skills is Tim C. Curtis known for?
Tim C. Curtis has skills like Networking, Information Technology, Troubleshooting, Disaster Recovery, Active Directory, Windows Server, Vendor Management, Vmware, Hardware, System Deployment, System Administration, Vpn.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial