Tim Cantin Email and Phone Number
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Currently working remotely as an Application SRE, dealing with hosting and maintaining hosted web applications with a main focus on Atlassian stack applications.Previous work within a Linux data center environment, dealing with hosting and maintaining web applications and websites, mostly dealing with Atlassian stack applications. Previous experience working within a call center environment with Panera Bread, handling support calls for cafes within the United States and Canada. Also previous experience working within a Windows shop, building and maintaining hardware, software and related. Spent a good amount of time within event viewers fixing the red dots of windows misfortune. Outside of work, I tend to work on my own technical endeavors. I have built two arcade cabinets, both with over 6000 games. Including wiring, configuring, software management (making it all work). I have also designed my own 2d fighting game which, yes, works on my cabinets. It has 736 characters from most arcade fighting games, mostly Marvel vs Capcom but with random appearances by the likes of the Kool Aid man and Rambo.I hate being bored, so I keep myself as busy as possible.
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Managed Services System Engineer - Team LeadCprime, Inc Jan 2021 - PresentSan Mateo, California, UsLead support team while assisting with the development of managed hosting offerings on AWS technologies to maintain application availability and ability to scale. Work directly with clients to facilitate requests, proactively address issues before becoming critical, speak to best practices, implement changes to applications and infrastructure as needed. Maintain customer satisfaction through technical and personal professionalism by helping customers achieve requested goals.Operate within a team working towards a set of KPIs and deliverables that ensure our clients are well supported and the solutions we sell are the best that they can be. Work within our practice to standardize best practices, create highly scalable processes, and document detailed specifications.Collaborate with solution architects on design and implementation across various application & system architectures. Adopt and improve operational use cases, capacity needs, and monitoring architecture through automation and custom solutions. The Support of Atlassian Tools including Jira, Jira Service Desk and Confluence.
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Application Site Reliability EngineerCprime, Inc May 2019 - Jan 2021San Mateo, California, UsSupport and help develop our managed hosting offerings on AWS technologies to maintain application availability and ability to scale. Work directly with clients to facilitate requests, proactively address issues before becoming critical, speak to best practices, implement changes to applications and infrastructure as needed. Maintain customer satisfaction through technical and personal professionalism by helping customers achieve requested goals. Operate within a team working towards a set of KPIs and deliverables that ensure our clients are well supported and the solutions we sell are the best that they can be. Work within our practice to standardize best practices, create highly scalable processes, and document detailed specifications. Collaborate with solution architects on design and implementation across various application & system architectures. Adopt and improve operational use cases, capacity needs, and monitoring architecture through automation and custom solutions. The Support of Atlassian Tools including Jira, Jira Service Desk and Confluence.
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Support Operations Team LeadContegix Oct 2018 - May 2019Sterling, Virginia, UsManage the support team across the St. Louis, Kansas City and Ashburn Contegix locations. Assist, direct and work with team members and clients to resolve daily enterprise issues. Focus on the hosting and maintenance of the Atlassian stack, Drupal and FedRamp applications. -
Linux System EngineerContegix May 2014 - Oct 2018Sterling, Virginia, UsWorked with Atlassian JIRA, Confluence, Bamboo, Fisheye, Crowd, Hipchat, and BitBucket.Tier III Support - Worked tickets in a timely fashion troubleshooting our most difficult problems. Worked with my team to maintain data center uptime and reliability. Worked with RHEL/CentOS. Managed and maintained Red Hat/CentOS/Ubuntu/Windows servers. Worked on projects involving scripting (primarily in Ruby) and automation using Puppet. Experience with Juniper firewalls, Cisco switches, LDAP, Apache, Nginx, Apache Tomcat, nginx, Postfix, SpamAssassin, Zimbra, Sensu, Puppet, Git, Docker, VMware ESXi, VMware vSphere, QEMU, KVM, TinyDNS, J2EE applications Provides front line defense on customer interaction with usage of well defined customer service skills.Previous work as a NOC Technician, Monitored and provided tier I & II support for Linux servers and Atlassian products for multiple enterprise customers. Notified customers promptly of any issues discovered in their environment along with technical explanation of the issue and proposed solution. Managed delegation of tickets to team of Linux Engineers.
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Field System Support Analyst SupervisorPanera Bread Oct 2013 - May 2014St Louis, Mo, UsUnder general supervision, in a 24/7 in-bound call center environment, provided technical and network problem resolution to Cafe management and on site technicians by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support provided by clearly communicating technical solutions in a user-friendly, professional manner. -
Computer TechnicianOption Computer Corporation Mar 2011 - Sep 2013Duties including: making sure computer equipment is configured to conform to established guidelines. maintaining all terminals and peripherals including printers, modems, personal computers and data communications machines on a customer to customer basis. Responsible for locating and ascertaining the nature of network errors using appropriate software, troubleshooting associate Windows OS errors, warnings, etc. Along with these duties, fixing and replacing equipment when it is down on site. Monitoring of all 240 customer servers, reviewed (pen to paper) over a two week period rinse and repeat. Data kept onsite to be used for server history and troubleshooting server issues. -
Student WorkerItt Technical Institute 2011 - 2012 -
Student WorkerItt Technical Institute 2011 - 2012
Tim Cantin Skills
Frequently Asked Questions about Tim Cantin
What company does Tim Cantin work for?
Tim Cantin works for Cprime, Inc
What is Tim Cantin's role at the current company?
Tim Cantin's current role is Managed Services System Engineer - Team Lead at Cprime, Inc.
What is Tim Cantin's email address?
Tim Cantin's email address is ti****@****npc.com
What is Tim Cantin's direct phone number?
Tim Cantin's direct phone number is +131462*****
What skills is Tim Cantin known for?
Tim Cantin has skills like Windows Server, Windows 7, Microsoft Exchange, Active Directory Experience, Windows Registry, Sharepoint, Microsoft Office, Netgear, Computer Hardware, Technical Support, Networking, Servers.
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