Tim Carlin Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Greater Boston Area

Responsible for leading Application Managed Services for the Cloud Services Organization- covering our SAP, Healthcare and Big Data areas through profitable revenue growth and delivery of an exceptional customer experience. Customers are transforming to the Cloud while leveraging technology and solutions to enable success. The partnering with our customers in enabling their transformation to cloud solutions and ensuring successful adoption of these solutions by building a world class… Show more Responsible for leading Application Managed Services for the Cloud Services Organization- covering our SAP, Healthcare and Big Data areas through profitable revenue growth and delivery of an exceptional customer experience. Customers are transforming to the Cloud while leveraging technology and solutions to enable success. The partnering with our customers in enabling their transformation to cloud solutions and ensuring successful adoption of these solutions by building a world class experience for customers built on repeatability, responsiveness and leveraging more automation and less manual process.• Drive the design and delivery of technical support and managed services for our suite of applications globally.• Strive to achieve SLAs for responsiveness and customer satisfaction with Technical Support and Managed Services• Develop and implement processes to improve customer outcomes, efficiency, and Support/Services revenue profitability• Identify Technical Support and Managed Services offerings to improve the customer experience, increase the value of customer outcomes, strengthen customer loyalty, and drive advocacy / adoption / expansion / retention• Partner with internal Business Development and Account Management teams to support Cloud sales efforts to new and existing clients; ensure accuracy of project proposals and final reports and attend meetings with key client decision makers as needed.• Understand business goals and drivers and translate those into an appropriate technical solution.• Analyze business and technical requirements, assess capabilities and analyze findings to provide appropriate solution recommendations and adoption strategy. Show less

Greater Boston Area

• Executive Management reporting to the COO which moved into Delivery Excellence to help strengthen the global delivery & operational rigor and leadership across a range of global programs & initiatives.• Directed and audited with Group Delivery on all Global Complex Projects over $10MM annually.• Implemented Service Delivery flying squads to audit and check compliance on all engagements with a YTD CM variance <-500K or RED delivery status.• Business Models are undergoing rapid… Show more • Executive Management reporting to the COO which moved into Delivery Excellence to help strengthen the global delivery & operational rigor and leadership across a range of global programs & initiatives.• Directed and audited with Group Delivery on all Global Complex Projects over $10MM annually.• Implemented Service Delivery flying squads to audit and check compliance on all engagements with a YTD CM variance <-500K or RED delivery status.• Business Models are undergoing rapid change assisted by the new Digital Era, Cybersecurity and the Cloud technologies. Service Providers Need to adapt and transform to these areas to be successful. Delivery Excellence and standardization that I lead help in the attainment of these goals through balanced delivery, Continual Improvement of Services, Proactive Identification and mitigation of Contract and Delivery Risks, Transformation of service delivery and commercial models and smart elimination of costs through optimization and automation. Show less

Greater Boston Area

• Reported to the COO and accountable for the strategic direction and delivery of infrastructure services throughout the U.S. and Canada ensuring that IT decisions aligned with business strategies. Directed a team of 500+ employees; annual budget of $300MM.• Lead all aspects of Service Management, Data Services, Technical Administration support, Network support, Operations, User Services and Security Services. Reduced operational costs by $3MM• Executed on business critical operations,… Show more • Reported to the COO and accountable for the strategic direction and delivery of infrastructure services throughout the U.S. and Canada ensuring that IT decisions aligned with business strategies. Directed a team of 500+ employees; annual budget of $300MM.• Lead all aspects of Service Management, Data Services, Technical Administration support, Network support, Operations, User Services and Security Services. Reduced operational costs by $3MM• Executed on business critical operations, service delivery, and continuous improvement programs. Drove the company’s critical technology platforms, including data centers, hardware and software systems (including database and middleware solutions), and networks. Led an integrated technology strategy across emerging/applying solutions, including systems and storage, network, end-user computing, enterprise tools, and application integration.• Directed on pre-sales and delivery of professional services projects to new and existing customers, promoting the organization’s services, developing proposals and SOW’s, and directing teams in delivery through production roll-out. Show less

Greater Boston Area

• Senior Technical Information Management leading a global team in support of multiple hosted IT operations landscapes resulting in $40MM in hosting revenue per year. Responsibility for Oracle hosting and IT support within the organization, manage to a personal sales objective of approximately $15MM annually in new bookings. Manage to KPI’s around client satisfaction, revenue and profitability. • Expanded client business for the practice. Led solution designs, responded to RFP’s, lead oral… Show more • Senior Technical Information Management leading a global team in support of multiple hosted IT operations landscapes resulting in $40MM in hosting revenue per year. Responsibility for Oracle hosting and IT support within the organization, manage to a personal sales objective of approximately $15MM annually in new bookings. Manage to KPI’s around client satisfaction, revenue and profitability. • Expanded client business for the practice. Led solution designs, responded to RFP’s, lead oral presentations to prospective clients. Designed achievable service levels and reported monthly on trends. Developed financial models for the designed solution. Over performed each year exceeded my financial and delivery KPI’s.• Provided executive leadership with full P&L and Technical Application Support responsibilities supporting external customers. • Grew the Oracle and IT business year over year by an average of 15%. This while integrating an on shore and offshore delivery model with ITIL and OMI standardization. Increased offshore leverage year after year by 10% while strengthening onshore and offshore capabilities. Show less

Education record

Education record