Tim Cavanaugh Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Providing my sales consultative printing and promotional knowledge to help drive results and lower margins for the client that I serve! I have over 25 years of extensive commercial print, direct mail and promotional experience that has enabled customers to receive the best possible product at the lowest prices. I work with my clients to completely understand their printing and promotional needs and partner with them to receive the best price and clear marketing items.

Rogers Minnesota

Supervise 6 employees in the Sales and Customer Service Department in which I conducted monthly reviews as well as yearly reviews.Implemented a web based process and procedure guideline for all existing customers that outlined main contacts, mailing processes, billing requirements and any discrepancies that impacted the customer.Developed and trained employees on current customer requirements and crossed trained large customer processes and procedures.Developed fulfillment programs and tracked inventory

Greater Minneapolis-St. Paul Area

Supervised 25 employees in the Production, Prepress, Mailing and Sales Department.Conducted yearly reviews of all personnel in every department and cross trained every Production employee to back up other production equipment to improve efficiencies.Trained and supervised a Sales department of 6 repsentatives to meet monthy/yealry sales quotas.Implmented an E-commerce website for our customer that resulted in increased sales of $100,000.Lead Estimator on all large RFQ/RFP proposals that directly impacted pur sales quota by $250,000.Directed a new line of business at Resolution Graphics that increased envelope production from 100,000 to over 10,000,000 envelopes that were being produced.Main contact for all vendor negotiations that affected production and purchased new digital equipment to increase production.Established an esitmated program for our envelope converting business to maximize margins and provide quick repsonse back to our cliental.Developed Marketing literature for Sales Department that increase our brand awareness with our cusatomers.Implemented quality standrads to minimize production errors and to determine root cause of quality issues.Developed safety standards and trianed employees on OSHA standards to be compliant. Lead and faciliated a complete production facility move from a 20,000 square foot facility to over 60,000 square foot facility.Supported and baked up Prepress and digital department to improve workflow and increase productivity.Develope and decreased the totoal inventory of inks, rare paper supply and improved purchasing to gain overall monthly monerty efficiency.

Greater Minneapolis-St. Paul Area

Supervised 8 employees in the Customer Service, Prepress and Finance Departments.Supported a Sales Team of 6 Representatives with over 500 national accounts.Main contact for large customers sales of Apple and Fastenal Corporations and main developer of their business processes.Developoed and implemented a Sales Order Status reporting system to track all incoming orders thru production to final billing.Cross Trained all direct reports to back up other departments in the Customer Service, Prepress and Financial areas. Main liason for production of internal Taylor Corporation products.Lead Supervisor on all RFP/RFQ opportunities to implement costs and production requirments.Managed the quality service team to improve quality standards and determine root cause of production discrepancies.Direct and trained all employees in the saftey programs and conducted monthly reviews to ensure safety documentation is up to date and current.Conducted a 5S and Kaizen events to improve and streamline inefficiencies within the Prepress and Production areas.Managed and maintained inventory tracking and developed inventory methods with cycle counts on all production rare goods.

Burnsville Minnesota

Managed the Twin Cities sales office of 3 Sales Representatives and developed Marketing materials to gain new customers.Developed and trained, hired and interview new Sales Representatives to increase sales.Maintained and developed sales business plan to grow revenue thru sales and customer lead generation. Defined sales metrics and customer appointment quotas for Sales Representatives.

Hugo Minnesota

Executive Leadership role that implemented, trained and developed process improvments thru a Lean Six Sigma model for the Midwest Operation Center.Conducted Kaizen events and 5S events within the operation center that directly impacted our on time delivery and decreased our lead time in production of printed goods. Our on time delivery was increased from 89% to 99% on time delivery schedule and our lead time decreased from 8 working days to 5.5 working days. Developed a productivities point value system for our Estimating, Prepress, Order Entry, Production and Digital Graphics departments to help the current managers determine employee production.Transitioned two Operation Centers into the Midwest Operation Center with the intake of inventory and customer production files.Developed and trained the Midwest Operation Sales force of new recruits in the proper writing of orders and in take of prepress files.Interim Direct Mail Manager and Finance Manager that oversaw 30 employees in both departments. Facilities Manager responsible for contract negotiations of the Midwest Operation facility with a budget of $100,000.As Finance Manager we decreased inventory obsolescene, increased account payable and decreased collection rate from 35 days to 23 days in outstanding cooections.Green Belt Certified in the Lean Six Sigma practices and trained entire operation facility in Lean Six Sigma.

Supervised 16 Customer Service employees that interacted with 70 Sales Representative in a 8 state Midwestern region.Trained and mentored employees on correct customer serivce acrtivities, such as e-commerce, computer and conflict resolution. Analyzed reports, recommended improvements and/or structural changes for the Customer Service team and sales reports.Managed several business lines within Curtis 1000 and increased and helped market the Christmas currencency line that was transitioned into the Midwest Operation Center that impacted our sales in an increase of $1 million increase.Trained Customer Service team on the new product lines and business opportunities that the Midwest Sales force brought into our region.Documented and maintain customer relationship with all large customers and ensured that we met their expectations in customer relationship and production requiements.Helped develop and train incoming new Sales Representative that were hired into our region on the proper order writing, tranfer of press files and customer expectations within their territory.Trained and documented E-commerce requirements for every customer business needs and cross trained other CSR's to ensure a smooth transition of business practices.Developed a new postiion within the Midwest Operation Center--Strategic Account Coordinator and documented business practices and procesess.During my tenure as Customer Service Team Lead we had an increase of e-commerce customers from 5 to ovewr 250 customers on website e-cpmmerce practices.