Tim Cha Email & Phone Number

Irvine, CA, US

Orange County, California, United States

United States

• Managed team of 11 Renovation Estimators and Superintendents with 4 direct reports
• Led team to achieve top performance in various metrics, including Customer Satisfaction Survey, Renovation Completion Rate, and Change Orders
• Exceeded Operation Goals, Market performance targets throughout Q1 to Q3 of 2021
• Incorporated teamwork based best practices among Superintendents to increase monthly renovation completion metrics Year over Year, from 20 in October 2020 to over 70 in October 2021
• Utilized Salesforce on a daily basis to optimize Superintendent scheduling
• Created Salesforce dashboards to consolidate team performance and increase efficiency in performance reviews

Orange County, California, United States

• Exceeded market goals for Renovation Completion by achieving a 90% completion rate
• Completed over 30 Renovations from Q2 to Q3 2021
• Created specific workflows for change orders to improve efficiency based on General Contractors needs and preferences.
• Developed Smartsheet usage, Notes template, and email practices to replace manual Excel spreadsheet via previous used Renovation Tracker
• Performed on average 2 additional quality control checks each Renovation to provide General Contractors work standards, anticipate changes, and provide solutions to prevent Renovation completion delays
• Trained New Hires, including Estimators and Superintendents Renovation field work, Salesforce, Outlook, Smartsheet, and Notes app usage

Orange County, California Area

• Market leader in performance metrics including, average scope variance of less than 2%, average scope amount exceeding $12,000, and over 300 evaluations since new market launch
• Market leader in Customer Service Satisfaction survey scores from Q1 to Q2 of 2021
• Acted as interim team manager during leadership absences
• Created Estimator Meeting Initiative, with weekly scheduled meetings, providing scope calibration, career development, and team building opportunities
• Trained existing and new hire Estimators by performing job shadow, Scope reviews, and sharing best practices for efficient scoping
• Led Peer to Peer training initiative, with multiple presentations to provide insight into damages and impact of Water mitigation and repairs

• Exceeded Service Level Objective metrics in new claim to close ratio, average task completion time, and average claim size by dollar amount
• Handled over an average of $1,000,000 in claim indemnity payments annually, over the course of 10 years.
• Consistently exceeded Service Level Objectives for Claim Inventory management, Period of Restoration adherence, minimizing Supplemental payments.
• Fostered new consulting contractor relationships and provided field training, SLO review, and FCP understanding
• Performed Subrogation Product Investigation roles to achieve over $200,000 in subrogation recoveries

• Managed work streams in Enterprise Project work with emphasis on data analysis, workflow design, testing concepts, and implementation
• Engaged with external consulting partners to develop high level strategy mapping and timeline for implementation
• Conducted geographic market research to assess existing resources and capacity for change adoption
• Documented strategy development progress including key findings, plan features, and direction
• Collaborated with other Project teams to finalize design feasibility and prepare models for testing phases
• Produced proposals resulting in immediate successful implementation and significant business results

Irvine, CA

• Facilitated and delivered training programs and materials to interns and new hires while demonstrating leadership within a team environment
• Communicated with various levels of staff and management in order to gather information on customer needs and alternative solutions
• Created claims process schedules and track the progress while utilizing shared resources and thoroughly documenting findings
• Developed an understanding of industry regulations and compliance requirements for various individual and business clients
• Served as a liaison between intern candidates and the firm through the recruiting process
• Investigated auto property and material damage while ensuring customer satisfaction through follow-up and research

Orange County, California Area

• Developed new marketing strategies for California Summer Internship Contest
• Engaged with executive teams at Enterprise and Zone levels to coordinate implementation of developed strategies
• Researched and assessed marketing trends for target groups
• Identified and analyzed sales trends and fluctuations based on client database
• Designed templates for sales, renewal, policy change, and cost analysis for marketing purposes
• Executed measures with local Agency partners to successfully increase product development

Bachelor'S Degree, International/Global Studies

Education record