Key responsibilities:•Ensure best practice implementation and maintenance of core server, database and infrastructure application technologies•Support and maintain business-critical infrastructure applications and their dependencies, and develop robust, comprehensive processes to ensure the ongoing availability of these applications•Manage IT projects, including testing and implementation of new releases in cooperation with business areas and service providers•Contribute to vendor management including deliverables, contract and SLA management service definitions, and contract and commercial negotiations•Act as back-up support for other team members as required, covering infrastructure technologies, database technologies, application deployment, mail systems and Active Directory•Business-oriented customer relationship management with a focus on high quality of service and clear communication•Willingness to work outside normal working hours during service windows and to provide on-call cover for evenings and weekends

Analyse, evaluate and improve current infrastructure and liaise closely with business users in order that the technical infrastructure meets the needs of the business. Lead Engineer responsible for administration, maintenance, installation, monitoring and reporting of all SQL instances.​ Carry out pro-active monitoring, maintenance and performance optimisation of the entire Microsoft windows environment (SQL,AD, Server)Liaise with other IT departments, service managers, developers and 3rd party companies to implement solutions and to diagnose issues.Implementation, management and ongoing maintenance of Active Directory and windows Infrastructure, including administration of an enterprise wide Vmware farm.

I designed complex Infrastructure solutions and Business Application platforms based on business requirements; this included new solutions as well as enhancements to existing solutions.Carried out proof-of-concept testing ensuring that the newly designed platform/DB solutions could be successfully implemented into Production.Technical lead for the SQL redesign project, in which 150 SQL 2000/2005 databases were migrated from 34 servers onto 10 Windows Cluster servers.Technical Lead for the Backup redesign project which required all Windows and database backups to be standardised and moved onto new software (HP Data Protector and Redgate) with an additional off-site storage facility, as well as a mirrored SAN link to a remote Disaster Recovery location.Provided support and guidelines to the software developer teams, including building and maintaining an excellent relationship with the business end users and the delivery teams.3rd line support engineer for Sharepoint 2007 and SQL 2000/2005 and VMWare

Document and create Business Continuity procedures and rehearsal reports; attend pre/post- rehearsal meetings with customers to ensure disaster recovery expectations are met accurately and on time.Coordinate and Manage small teams of IBM BCRS/Client Engineers to ensure recovery objectives are being met, provide specialist technical Wintel / Novell knowledge and offer consultancy on key Business Continuity Management principles.Lead and perform Business Continuity exercises for clients and coordinate the recovery and testing of their environments.Assume responsibility for the ongoing maintenance and effectiveness of the Business Continuity Program for a variety of clients. Assist clients in reviewing their off-site recovery requirements and recommend changes to their strategy in order to minimize risk of downtime.Thorough understanding of Intel network infrastructure and hardware, (including IBM, Compaq HP, Cisco and Dell) as well as technical restore procedures for various systems including full strip down, repair and the ability to replace and rebuild server environments even in a non like-for-like situation.

Senior Technical officer providing guidance and training, as well as high level support on a mixed Edirectory / Active directory environment consisting of 138 Intel based servers and over 10,000 users.Worked closely with customers and external consultants to implement a scalable and robust Citrix solution.Worked with business departments to develop and document off-site disaster recovery projects; detailing bare metal server builds up to full directory recovery. Maintenance and configuration of firewall security, including Mailsweeper, Bordermanger 3.x and Cisco PIXResponsible for design, build and administration of a Storage Area Network based on Compaq M8000 hardware with Netware / Windows clustering.Co-ordinated with Project Manager and several external support companies to design, build and finally move servers into a new controlled environment computer room, as well as organising staff and work plans to minimise disruption to service.

Internal Microsoft Win2000/NT/Office2000 desktop support, including installation of new hardware, software and Active Directory Administration.Hardware procurement and site facilities management. Setting up of LAN for small financial office in the Adriatic’s, implementation of LAN security, including configuration of firewall, switch and NAT Router.Re-evaluated content, layout and target audience of Eastern European headquarters Intranet focusing on business initiatives and case studies. Consulted with vendor concerning improvements and redesign of website. Final release and successful uptake of intranet 1st March 2001