Tim Chaplin Email & Phone Number

107-111 Fleet Street London

Working for the Fulfilment Bureau at Abacus. Abacus are now part of the Naviga Software Group and provide award winning software services with a customer data and digital experience platform. I am currently working on the DVV Media International, Metropolis, and William Reed accounts among others. Processing Corporate Online and Print Subscriptions; Non-corporate Magazine subscriptions; Issue Run Fulfillment's; collecting and actioning Direct Debit requests for all clients; Reporting for… Show more Working for the Fulfilment Bureau at Abacus. Abacus are now part of the Naviga Software Group and provide award winning software services with a customer data and digital experience platform. I am currently working on the DVV Media International, Metropolis, and William Reed accounts among others. Processing Corporate Online and Print Subscriptions; Non-corporate Magazine subscriptions; Issue Run Fulfillment's; collecting and actioning Direct Debit requests for all clients; Reporting for clients using our Audience Reporting in ADvance; Creating and sending email Campaigns for Digital editions; JIRA requests and assisting on any other work from a range of our clients. Show less

Wells Street

• Promoted to head up Customer Services Team. Greater focus on digital products and supporting customer needs for Corporate Paywall subscriptions on The Lawyer and new online training courses – Marketing Week Mini MBA and Creative Review Mastering Creativity. • Working with Sales and Marketing Teams to support their needs and consulting with Data and Email Production Teams to resolve customer problems.• Kept requirement to fulfil and manage print distribution. Smaller print… Show more • Promoted to head up Customer Services Team. Greater focus on digital products and supporting customer needs for Corporate Paywall subscriptions on The Lawyer and new online training courses – Marketing Week Mini MBA and Creative Review Mastering Creativity. • Working with Sales and Marketing Teams to support their needs and consulting with Data and Email Production Teams to resolve customer problems.• Kept requirement to fulfil and manage print distribution. Smaller print portfolio, reduced frequencies but higher ad revenues. Kept distribution costs down and kept to print budgets. • Reduced handling time of customer tickets, keeping to SLA of resolving majority of queries within 24 hours.• Had to learn new skills and adapt to new setting up new digital products. The Customer services team has played an important role in processing print and online subscriptions and supporting customers accessing online courses and paywall content.• Provided reports, on revenue for online courses and magazine distribution. Supplied other reports to customers; for example lists of users for Corporate Online Subscriptions. Show less

Wells Street London

• After a major re-organization my role adapted to a more digital environment where print magazines are still an important part of the overall audience, including digital and events.• Skills in using ADvance Database that replaced the old database.• Ran my own issue runs and have designed new filters to select the data and do counts• Provided counts for Advertising and Marketing Teams using ADvance Database and Faststats.• Reported faults on the JIRA… Show more • After a major re-organization my role adapted to a more digital environment where print magazines are still an important part of the overall audience, including digital and events.• Skills in using ADvance Database that replaced the old database.• Ran my own issue runs and have designed new filters to select the data and do counts• Provided counts for Advertising and Marketing Teams using ADvance Database and Faststats.• Reported faults on the JIRA system.• Helped our procurement team providing figures and advice on sourcing Distribution Companies to reduce the annual spend on Mailing out our magazines. Show less

Poland Street London

• Promoted to look after a new team of five people looking after paid and controlled subscriptions. Fulfilment of subscription payments, banking of revenue, and preparation of magazine Print Orders. My main achievements included: • Training the customer services team on the database.• Assisting with the Implementation of new payment systems, including Direct Debits. • As part of the data cleaning committee I devised… Show more • Promoted to look after a new team of five people looking after paid and controlled subscriptions. Fulfilment of subscription payments, banking of revenue, and preparation of magazine Print Orders. My main achievements included: • Training the customer services team on the database.• Assisting with the Implementation of new payment systems, including Direct Debits. • As part of the data cleaning committee I devised new quality controls systems to check the accuracy of keying data. • Provided monthly reports to our Finance & Marketing Departments Show less

Poland Street London

Bury St Edmunds

Bury St Edmunds

Bachelor'S Degree, Bsc Combined Social Sciences, 2.2

Graduated with Honours, main subjects State and Society, Social Problems & Social Welfare, Crime, Justice and Society, Democratic.

Diphe Applied Social Sciences, Social Problems And Social Welfare + Crime, Justice And Society, Pass

Education record