Tim Chen Email & Phone Number

United States

San Francisco Bay Area

- Responsible for overseeing all aspects of seller operations on the platform, including seller onboarding, management, and performance optimization.- Led a team of 6 Seller Operations Associates, providing guidance, coaching, and mentorship to foster their professional growth and development.- Established clear goals and performance metrics to drive team success and ensure alignment with organizational objectives.- Collaborate with the product team to enhance seller tools, features, and functionalities to streamline seller operations and improve efficiency.- Monitor marketplace trends, competitor activities, and industry regulations to identify opportunities and risks for sellers.- Work cross-functionally to resolve seller-related issues promptly and ensure a positive seller experience.- Maintain accurate records and reports related to seller performance, transactions, and compliance.

San Francisco, California

- Provided guidance and mentorship to incoming team members joining Wish platform.- Conducted hands-on training sessions to familiarize new team members with platform operations and client management practices.- Offered continuous support and assistance to ensure the smooth integration of new team members into our dynamic environment.- Fostered a collaborative and supportive team atmosphere where everyone could thrive and contribute effectively.- Proactively manage a portfolio of high-performing global merchant accounts, facilitating their growth and ensuring adherence to company policies, all while providing strong customer support.

San Francisco, California, United States

- Served as the primary point of contact for sellers, addressing their inquiries, concerns, and providing solutions to optimize their performance.- Analyze seller performance metrics and identify areas for improvement, providing actionable insights and recommendations to drive growth.- Conducted thorough market research to identify potential clients and effectively prospect new business opportunities.- Utilized CRM tools Salesforce Marketing Cloud to systematically generate leads and manage pipeline, achieving a consistent flow of qualified prospects- Successfully developed and delivered compelling sales pitches to prospects, significantly increasing new client acquisition rates.- Onboarded new customers onto the platform, ensuring a smooth user experience and maximizing customer retention

San Francisco, California, United States

- Reviewed an average of 100 internal merchant partner applications per day to assess eligibility and ensure compliance with company policies.- Provide professional email and live chat support via Zendesk and SalesForce CRM to an international pool of Merchants.- Collaborate cross-functionally with merchants and the Wish engineering, finance, and content teams to report system issues and implement feature requests.

San Francisco Bay Area

San Francisco Bay Area

- Resolved an average of 300 menu-related inquiries per week via Salesforce CRM, consistently meeting performance benchmarks.- Contacted clients via phone and email to clarify menu items and ensure their satisfaction by educating them on the company's price matching policies.- Performed quality assurance tasks on various in-house systems to maintain a seamless experience for restaurant partners.