Tim Closter Email & Phone Number

Australia

Emerald, Qld

Rio Tinto Kestrel Mine, Emerald, Australia

Server 2008, 2003, windows XP, windows 7Provide IT support to 100 uses at a Rio Tinto project.Support Microsoft Office 2003, 2007, 2010.Using service desk software for recording issues and order goods.Use of remedy to resolve issues assigned to my job queue.Install desktop software via AD group policy.Experienced with Microsoft SCCM to deploy software.Use of AD for creating groups, manage users etc.RDP, Dameware, VNC, Team viewer.Support XenApp Citrix environment.Deploying SOE to new computers using boot disk or network boot.Configure Blackberry devices for users via BES.Deploy and configure RSA tokens. Responsible for authorising site radio and channel requests.Request network and Cisco IP Phone accounts for new users.Provide support for Xerox multifunction printers.Support the Cardax user monitoring and identification system.Configuration of Cisco Switches

Rio Tinto Kestrel Mine, Emerald, Australia

Server 2008, 2003, windows XP, windows 7Provide IT support to 100 uses at a Rio Tinto project.Support Microsoft Office 2003, 2007, 2010.Using service desk software for recording issues and order goods.Use of remedy to resolve issues assigned to my job queue.Install desktop software via AD group policy.Experienced with Microsoft SCCM to deploy software.Use of AD for creating groups, manage users etc.RDP, Dameware, VNC, Team viewer.Support XenApp Citrix environment.Deploying SOE to new computers using boot disk or network boot.Configure Blackberry devices for users via BES.Deploy and configure RSA tokens. Responsible for authorising site radio and channel requests.Request network and Cisco IP Phone accounts for new users.Provide support for Xerox multifunction printers.Support the Cardax user monitoring and identification system.

Travel to client sites throughout Australia and overseas to install agricultural farm management software and train staff in its use.Setup and configure wireless access points, Handheld PC's (Symbol and HP), touch screens as well as general network configuration for domain and workgroup networks consisting of 2000/2003 server and XP. Install and configure IIS and ODBC for ASP access to database.Provide phone and remote support to users.Document writing/Help Manuals.Run SQL scripts via IBExpert to perform updates to client firebird databases.Edit clients Firebird database tables manually where required.Test and log bugs found in existing software and software under development.

Diagnose and repair computers.Build new systems and perform upgrades.Set up local and wireless networks.Hardware replacement.Virus removal.Data recovery.Tutoring.Phone support and problem resolution.

Implementing a full Occupational Health and Safety System at the workplace (this includes a Manual, Policy, Procedures & Reporting Systems).Implementing a full Quality Assurance program in the workplace (this includes a Manual, Policy, Procedures & reporting systems).Administration and ensuring the smooth operation of a Windows 2000 Terminal Server network supporting 16 clients running Windows 95/98. Providing support to all users on a variety of software issues and products.Preparing and implementing training programs for users.

Diploma, Information Technology

Year 11; Diploma, Information Technology

Finished 2 months short due to 60hr/week work commitments)