Coordinates and facilitate the development of support plans and assessments, ensuring accuracy, quality and efficiency standards are metProvides professional supervision in the day-to-day program management of services for clients Promotes cooperative working relationships and positive team atmosphere, both internally and externally with providers and government agencies Completes thorough, accurate, and timely assessments, plans, and other documentation tasks necessary to ensure ongoing funding for services Monitors delivery of support and ensure accurate implementation and data collection of service and support plansFacilitates review and documenting of compliance issues and ensure that necessary documentation is completed Provides training to independent contractors on health and safety requirements, program support and required documentation Completes internal and external QA recommendations and audits and ensure follow up through completionCollaborates with team members to ensure accurate budgeting and allocation of funds within the program and in accordance with all regulations

Comfortably facilitated classroom & online instruction across a variety of learning platforms, including virtual, in-person, and self-paced for high school learners and adults Able to identify skill/knowledge gaps and create appropriate curriculum with assessments and surveysEffectively conveys complex technical information to non-technical audiences Capable of creating user-friendly materials, including user guides, instructional text, pamphlets, videos, audio scripts and interactive eLearning contentManaged all facets of various Learning Management Systems (LMS), such as course assignments, completion records, and reportingContinually analyzed course effectiveness based on assessments, observations, and surveysActively managed 18+ student cases annually in education programs that included managing multiple stakeholders, documentation responsibility in line with state and local requirements, and tracking cases through completionEnsured compliance with required standardsFunctioned as the point of contact between subject matter experts, clients and senior leaders Collaborated with subject matter experts to develop high quality, effective learning contentMentored and coached faculty and staff on educational technology, best practices and procedures Thrived in a fast paced environment that demanded adaptability Kept abreast of industry best practices, along with computing and IT skills, to improve as an instructorProficient in quickly acquiring and adapting to new technologiesExperienced using Excel, PowerPoint, and the Google SuiteComfortable utilizing Blended Learning, ADDIE, SAM, Bloom’s Taxonomy, and Backward DesignUtilized strong understanding of adult learning principles

Created and delivered engaging interactive courses for diverse student populationsFacilitated Professional Development training for colleagues Experienced using PowerPoint and Google Slides to deliver virtual and in-person interactive presentationsProficient with Microsoft, Google Apps, LMS and video conferencing tools like Zoom Responsible for building and maintain courses in LMS for multiple teamsUtilized educational technology to facilitate blended learning and self-paced scenarios Collaborated with colleagues and SMEs to create curriculum while ensuring compliance with standardsCreated and maintained an annual calendar with specific goals each quarterMaintained all virtual and physical resources and materialsManaged multiple classrooms, subjects and case managed up to 18 students annuallyResponsible for all meetings, paperwork, documentation, data collection and analysisMentored and coached faculty and staff on educational technology, best practices and procedures