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Tim Coen is listed as Enterprise Technical Support Advisor at Dell Compellent at Dell, based in Prior Lake, Minnesota, United States. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Tim Coen.
Tim Coen previously worked as Enterprise Technical Support Advisor at Dell and Enterprise Technical Support Advisor at Dell Compellent. Tim Coen holds Telephone Communications Proficiency Degree, Telephone Communications from Dakota County Technical College.
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AeroLeads found 1 current-domain work email signal for Tim Coen. Compare company email patterns before reaching out.
I have participated in several dynamic work environments with constant drive to improve operational efficiency and bring service issues to timely resolutions. My work experience as a Technical Support Professional and my outgoing personality have taught me advanced interpersonal communication skills.My career consists of over 20 years of experience working on a variety of voice products. I have honed my diagnostic and problem solving skills over the years and have identified and solved many issues across a wide variety of platforms.I am well organized, highly motivated and have the skills necessary to optimize effectiveness. I have multiple manufacturers certifications on the following: Aspect CallCenter - Verint Impact360 Call Recording- Rockwell Spectrum CallCenter - Rolm/Siemens PBX - CLI Video conferencingI also have experience and hands-on experience with the following:• T1 PRI NFAS• VOIP• Verint Ultra 10 Recording System• Windows XP & Windows 7• SQL• Crystal Enterprise 10 and Aspect BOE
Listed skills include Troubleshooting, Voip, Telecommunications, Call Centers, and 45 others.
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Round Rock, Texas, US
I currently work for Dell Compellent as an Enterprise Technical Support Advisor.This is a tier 3 support position.In this position I interact with both technical and non-technical personnel and must be able to communicate effectively via telephone, email, and in person. I am responsible for providing proactive and reactive technical support in a 24x7.
Eden Prairie, MN, US
I am currently working a dual role as a Dell Compellent Copilot and also as a CSE.
St. Paul, Minnesota, US
Supported the Integrated Rolm, Aspect, Ritefax, Verint, and VOIP network on all configuration and repair issues.I have supported & worked on IP phones. Both 3com and Aspect teleset 3’s.I Installed and configured and supported the Verint 10 Ultra systemI performed all of the t1 cabling and tapping to the Verint system as well as identifying all devices.
Performed upgrades, MAC's, new installations on the Aspect ACD.Installed & serviced Aspect Winset server.Installed & serviced Aspect Agility server.Performed upgrades, MAC’s, new installation’s of CLI videoconference equipmentPerformed installation and service to Rockwell Spectrum systems.Perform upgrades, MAC’s, new installations on Rolm.
Provided technical assistance to National and Major Account Customers and field personnel maintaining and troubleshooting the Aspect ACD Systems, Witness recording systems, and Rockwell Spectrum systems.Responded to inquiries, complaints, and resolve problems ensuring best possible customer relations.Resolved user problems by troubleshooting of any and all.
Installed and cut over dozens of business telephone systems.Worked with cable subcontractors and oversaw cabling operations.Worked as the lead cable technician with 15 technicians reporting to me.
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Tim Coen works for Dell.
Tim Coen is listed as Enterprise Technical Support Advisor at Dell Compellent at Dell.
AeroLeads has found 1 work email signal at @dell.com for Tim Coen at Dell.
Tim Coen is based in Prior Lake, Minnesota, United States while working with Dell.
Tim Coen has worked for Dell, Dell Compellent, I.C. System, Blackbox Voice Services, and Black Box Network Services.
You can use AeroLeads to view verified contact signals for Tim Coen at Dell, including work email, phone, and LinkedIn data when available.
Tim Coen holds Telephone Communications Proficiency Degree, Telephone Communications from Dakota County Technical College.
Tim Coen is listed with skills including Troubleshooting, Voip, Telecommunications, Call Centers, Switches, Networking, Unified Communications, and Ivr.
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