As a member of TriNet's Learning & Development team, I played a key role in designing and producing eLearning courses, training videos, and job aids for TriNet's employee training and communications. Key Responsibilities & Achievements• Develop and design interactive eLearning courses using Articulate Storyline 360 and Rise 360, training videos using Camtasia, job aids, and slide decks for internal company training, supporting a diverse employee base.• Led the adoption and use of various AI tools for course design, including Adobe Firefly and Expressfor image generation, and VEED for creation of AI avatars.• Project manage training development initiatives for design, review, and testing processes for eachcourse.• Collaborate with subject matter experts, including legal and human resources professionals, to gathercontent and create effective learning experiences.• Spearhead the development of core employee training courses on topics such as Code of BusinessConduct and Ethics, Affordable Care Act, and California Leave of Absence Training.• Implemented effective and popular topic-by-topic test-out functionality within Articulate Storyline courses, enabling learners to skip topics they have previously mastered, greatly reducing training time by over 50% and increasing employee satisfaction with refreshed annual training.• Utilized tools including Articulate Storyline, Well Said, VoiceMaker, Articulate Rise, Camtasia, Adobe Premier, PowerPoint, Adobe Photoshop, Adobe InDesign, Word, and Excel to create visually engaging and effective training materials.• Conducted needs assessments in collaboration with stakeholders to identify training gaps and requirements.• Employed Cornerstone and Oracle learning management systems to upload, configure, and test eLearning courses in a production environment.• Measure training effectiveness through learner surveys and stakeholder follow-up, assessing behavioral changes and business impact.

Instructional Design and Curriculum Development- Leveraged adult learning methodologies to create comprehensive internal and partner-facing training programs as a key member of the Food Safety Learning & Development team- Successfully scoped, redesigned, and produced eLearning curriculum on critical food safety topics for vendor managers, vendor partners, and associates at Amazon Go and other food handling sites- Designed and produced professional printed layouts and slide decks for reference and training purposes, utilized by managers across multiple business units.Collaboration and Stakeholder Management-Cultivated strong relationships with management and technical Subject Matter Experts (SMEs) to facilitate effective collaboration on curriculum development and learning solutions.Technical Proficiency- Demonstrated expertise in utilizing industry-standard tools, including Articulate Storyline 360, Adobe Photoshop, Adobe InDesign, and Microsoft Word & PowerPoint, to create engaging and effective learning materials

Drove partner success with targeted training for partner support associates. Performed full life cycle of learning design including analysis, design, and development for digital delivery, as well as classroom, instructor-led programs. Worked with SME’s to capture required and relevant content.Key Accomplishments: - Scoped, redesigned, and produced new classroom training for more succinct and efficient delivery, reducing course from five to four days, resulting in improved learner retention and reduced costs.- Established relationships with management and technical SMEs to effectively to work collaboratively on curriculum development. Demonstrated flexibility in adapting content to different delivery methods and different audiences.- Produced process, policy, and best practices training for Expedia hotel partner support division.Managed training content, reporting, and testing in department’s home-grown Learning Management System (LMS).- Designed and produced call center video training modules which all Expedia contact center agents were required to complete, including required, division-wide fraud prevention video training series. Certification was required upon completion of the course.- Proficient in Microsoft Office products.- Course development for video deliver performed in Camtasia and other video production tools. Created a self-paced video-learning curriculum for on-boarding new Expedia staff members located around the world. This course delivered content consistency, reduced training costs, and improved learning retention.- Self-trained in Articulate Storyline and Adobe Captivate.

Product specialist and customer success advocate. Demonstrated publishing and content management systems and created technical marketing content for global distribution.Key Accomplishments: - Developed and delivered product marketing messaging and demonstration content via webinars and promotional events on product tours and at publishing industry trade shows.Key Accomplishments: - Developed innovative go-to-market strategies for editorial and digital asset management systems distributed to global resellers.- Delivered a compelling product positioning messaging for magazine and newspaper vertical markets and respective product integrations.- Developed and delivered targeted training and demonstrations on new product features to the reseller/integrator channel.- Conceived, designed, and produced major marketing and training video releases for online delivery.

Built trust with target client communities and developed strategies to market 1io enterprise SaaS solutions and make recommendations to evolve product offerings and enhance the user experience. Key Accomplishments:• On-boarded new SasS subscribers and trained them on One2Edit document workflow system.• Defined and implemented evangelism and customer retention strategies for sales and channel development outside of German-speaking countries.• Drove subscription and renewal revenue.• Evangelized 1io enterprise solution to corporate publishers and design agencies in Europe, North America, and Asia, as well as to prospective channel partners, integrators, and developer partners. • Created demonstration and documentation content, video tutorials, and sales kits. • Document and prioritize user feature requests and preferences to guide product development roadmap and strategic planning.• Drove schedule for in-depth product presentations to prospective corporate clients explaining product technology and benefits.• Recognized as a strong product advocate and training facilitator while conducting user training sessions with new customers and channel partners.

Served as the senior InDesign evangelist for a global software platform leader. Drove customer and partner success efforts to generate revenues through product and brand loyalty. Effectively managed the brand through leveraging strong communication skills and informative product instruction sessions.Key Accomplishments:- Known for delivering highly effective presentations throughout the North American and overseas markets generating interest and excitement for the Adobe Creative Suite product line and product loyalty, which resulted in increased new purchase and recurring upgrade revenues for Adobe.- Drove customer success and developer partner success as InDesign product expert.- 1 customer-rated evangelist for Adobe Creative Suite products.- Delivered product news, tips, and technical information via Adobe blog and AdobeTV video series.- Developed and maintained relationships with technology partners to drive further Adobe product adoption in different design and publishing verticals.- Collaborated with product management and marketing teams to write technical presentations and marketing materials for online and live delivery.- Maintained an active travel calendar of marketing events, product demonstrations, and strategic customer visits for global audiences, creating demand for next scheduled product release.