• Project Manager for an enterprise-wide initiative to build a new compounding lab for ophthalmology drugs. Communicated weekly to Executive Stakeholders on budget and schedule. The output of the project consistently beats monthly revenue forecasts due to the removal of waste during the workflow definition.• Managed software development project to integrate the compounding facility manufacturing platform with a new web-portal and Microsoft Dynamics• Technical-facing point of contact for large pharmaceutical program implementations such as Novartis, Gilead, Celgene, Astra-Zeneca, Pfizer, etc., including cross-functional departments and Executive Summary Reporting.

• Progressive Elaboration Expert: Extensive experience as a Business Analyst using Visio and Balsamiq to define project definition. • Technical Writing Acumen: Able to translate customer/business requirements into a technical specification set of requirements. Able to communicate difficult and technical concepts to a broad range of stakeholders• Resource Management Experience: Managed an occupational-force for a major telecom company, Qwest Communications. Participated in successful contract negotiations with the CWA (Communication Workers of America.• Process Improvement Implementation: A key stakeholder as part of a CEO initiative, to improve internal processes. Successfully negotiated on behalf of Development Department to implement process improvements relating to project life cycle.• Technical Trainer/Implementation Specialist: Implemented customized application and created queries and reports for clients prior to providing technical training on-site nationwide for non-profit organizationsBusiness Analyst• Effective and adept at being able to determine technical specifications from business requirements or customer requests• Created Visio diagrams to accompany infrastructure implementation/configuration for external stakeholders and internal Operations Support• Routinely developed process flow diagrams to accompany system specifications• Able to understand which tool to utilize to accomplish the task of definition• Acted as liaison between development and remaining stakeholders

• Experienced using PMI Project Principles. Utilized MS Project to manage projects from the initiating phase to the closing phase. Responsible for creating communication plans, network diagrams, work breakdown structures, identify critical path, created project plans, created solution specification documentation as well as customer-facing technical project guides• Implemented Kanban-Agile Methodology to create user stories, estimate and package project sprints and monitor team velocity. Led daily stand up sessions for both Kanban and Agile teams• Streamlined implementation process from 6+ weeks to 2 weeks through standardizing solution requirements, documentation, and communications. • Introduced Kanban development process to provide order and visibility for managing 20+ simultaneous projects efficiently across limited resources. • Provided resource allocation and project scheduling assistance to the Development Manager and effectively acts as the Project back-up for the Development Organization• Provided implementation support during phased rollouts of projects• Reduced project cycle times for outbound and inbound messaging campaigns by 50%Projects• Inbound Patient Messaging Solution: Provided oversight and input over the course of eight months in the design of a leading edge rules engine, to drive medication compliance. The solution is now an integral component of Ateb’s messaging portfolio• Provided Fast-Track Project Implementation: Project Leader on the number one prioritized Project as outlined by the CEO, early in 2011, compressing the execution timeline via modified Agile Project Processes in conjunction with PMI Processes. The project was delivered on time and on budget, receiving high praise from the customer and providing Sales with an avenue for additional opportunities• IVR Project Manager: Led a project team to support the integration of Cisco’s UCM Product and its requisite implementation within the IVR’s, hosted by the customer.

• Comprehensively develop in-depth understanding of each major retail client’s business processes, operational processes and construct short/long-term strategies• Responsible for maintaining and cataloging a comprehensive repository of all Ateb Solutions installed at the client site from both a technical and operational perspective and training new Account Managers• Consistently work with Clients to define operational requirements for new solutions and enhancements• Identify new sales opportunities and work with the Sales Lead to develop proposals and strategies• Act as the major retail client’s proxy within the organization, including the stewardship of development projects to meet their requirements and best interest

the implementation of new accounts into the Outcome Tracker Software for non-profit micro-enterprise and human services organizations. Designed and implemented the software for each account based on their data, reporting needs and overall process goals. Created canned queries and reports within the Outcome Tracker software and as a premium service within iReport Software (open-source version of Crystal Reports)Demonstrated effective project management and organizational proficiency by concurrently managing many projectsTraveled nationally to train client staff and to attend and represent VistaShare at various non-profit conferencesEffectively provided demonstrations on-site for prospects as well as via conference callsPromoted to the position of Sales Lead, responsible for the entire company's revenue generation while the President convalesced for a year from a serious illness

Effectively managed a staff of operator and information services employees within the Technical department of OIS. Successfully negotiated a departmental addendum to the overall Labor Contract between the Communication Workers of America and Qwest Communications.Insured system integrity and production availability of the directory listings application utilized by Qwest Dex Operator Staff as well as the database interfaced with the web applicationAdministered a CLEC-facing white page listing application (DLIS) that adhered to contractual obligations satisfying rules and regulations set forth by the Federal Communications Commission (FCC)Directed the listings component within the stand-alone test environment (SATE), which entailed coordination of new code releases, analyses of issues and development bugs related to SATE Developed and executed the OIS Technical group's internal SharePoint website