Developing classroom and E-learning curricula and materials that address the diverse learning needs of The staff in the City of Calgary at Roads Division, conducting needs assessments, designing content, developing learning materials, and evaluating the effectiveness of programs and courses.

Developing, administering, and implementing EFC’s training and quality assurance program and operating standards• Working with multiple stakeholders to oversee, create, and administer company-wide training, while ensuring compliance and accurate reporting• Leading implementation, standards, and maintenance of new LMS system (in progress)• Developing and maintaining a training quality assurance program, auditing compliance and reporting• Assigning, tracking, and facilitating H&S, regulatory, operational, and organizational training• Sourcing and liaising with third-party training vendors for dangerous goods, aircraft fuelling, airline-specific, and first aid training, including invoicing approval• Creating, curating, and assigning eLearning (Articulate Storyline) as required, including Workplace Violence, Harassment, and Discrimination and Manager Recruitment Training• Upscaling existing training programs to eLearning and improving other delivery methodologies• Managing and updating Customer Service Manual and Ground Operations Manual

Role Impacted by the Covid-19 pandemicInstructional design and facilitation with a general focus on ground operations, aircraft deicing, and cargo portfolios• Working with stakeholders and SMEs to conduct needs analyses, design and maintain training curricula for internal and contracted service providers• Creating scalable content for WestJet’s varied network of airports to conform to budget, business objectives, and SOPs• Leading the creation and curation of an assortment of regulatory programs including Dangerous Goods, Human Factors, and Security Awareness• Designing interactive online, instructor-led, and blended learning using an assortment of software suites, including Articulate Storyline and Rise, Adobe InDesign, and Microsoft Office• Facilitating both train-the-trainer sessions and direct training to frontline and management using local and remote methods• Leading the design and creation of aircraft handling training for the introduction of new aircraft types into service• Coaching and mentoring junior instructional designers and trainers• Creating and curating a sizable collection of graphics, photos, and video• Voicing over WestJet Corporate and training videos

Senior base management position, overseeing 5 Team Services Specialists and approximately 230 agents• Creating and executing WestJet and base communications, including publishing a bi-weekly base-wide update entailing soliciting, editing and incorporating input from all levels of base leadership• Creating and facilitating WestJet strategic plan presentations to all YYC agents and leaders• Developing and supporting employee relations and performance, encompassing creation and facilitation of base conferences for all levels• Ensuring people planning and workforce scheduling are in alignment with Airports guidelines while balancing budget goals and agent needs• Leading Peak Season Readiness Planning• Leading the station internal and external recruitment in conjunction with the People Department• Ensuring management processes are in line with the WestJet culture and departmental objectives• Ensuring all station performance reviews are completed on time• Working collaboratively with the Airports Communication Team

Senior Steering position, overseeing six salaried department managers and approximately 50 hourly Co-workers• In partnership with Furniture Sales Manager, meeting or exceeding store sales goals and related P&L objectives. • Developing an annual business plan and commercial calendar for the store sales departments to align with the store’s business plan in order to achieve its commercial goals• Optimizing sales and profitability

Department sales managerLiving Room Furniture | Cookshop Department | Self-Serve Furniture Warehouse• Driving sales, creating new sales opportunities, sales steering • Meeting or exceeding sales goals and related P&L objectives (Gross Margin, Local Reduction budget, sales staff costs, hours & productivity)• Developing an annual action plan and commercial calendar aligning to the store business plan• In partnership with Logistics and Communications & Interior Design, meeting IKEA International’s Commercial Review• Optimizing sales, profitability, and Customer Satisfaction Index (CSI) results through range presentation of IKEA’s priorities, low price profile and unique offer.• Improving IKEA Co-worker’s Voice Survey and sales goals through recruitment and development• Periodically assuming the role of Assistant Store Manager of Sales on an interim basis as required, maintaining an overview of nine sales departments.