Helped develop and implement a new customer support site to track customer issues/tickets.Integrated Twilio into the support site so that when production halting issues occur, customers are able to connect to a support agent in seconds. We called it our Emergency button, which calls our support staff on their personal phones in succession until somebody answers the call.Installation of the VisualFactory software on external customer servers.Working with customers to make sure that the software is working correctly.Answering any customer queries about the software/installation/future requests.Responding to customer tickets in timely manner, and closing the tickets once the customer is satisfied with the help they have received. Creating reports using SQL / Izenda software.

Responsible for managing all trade vehicles, collecting information and survey the vehicle for damages.Taking professional quality photographs and uploading them to the auction site along with my description of the vehicle.Handling all payments and managing the department.

Participated in an internship for one month that gave me insight into the inner workings of a Software Solutions company.My main task during the internship was the creation, and publication, of a multitude of internal training media that concerned the companies own marketed software and it's usages.

Customer built computer systems as per specifications whilst in full time education whilst also offering ongoing computer support for hardware and software issues.

Answering calls to customers.Logging names and addresses into database.Taking orders over the phone.Relaying orders to drivers - in/out of the depotOrganising driver efficiency