As a Sales Director in LinkedIn Talent Solutions, I am leading the West & Central Regions of Account Directors focused on our SMB clients within North America. Our primary goal is to help our Small Business clients thrive in a competitive landscape specifically in the areas of Hiring, Learning and Engagement. Our team is passionate about helping our sales professionals continue to build a strong foundation of sales expertise that allows them to have thoughtful yet strategic conversations with our clients to help co-create value that is tied specifically to business goals. It is an honor and a privilege to work with such amazing people on a daily basis.

As a Senior Sales leader in LinkedIn Talent Solutions, I am leading the West Region of Account Directors focused on our SMB clients within North America. Our primary goal is to help our Small Business clients thrive in a competitive landscape specifically in the areas of Hiring, Learning and Engagement.

I have the privilege of leading an amazing team of sales professionals that work with clients throughout the US focused on Learning & Development. Our team is dedicated to helping our clients unleash their full potential with strategic conversations that help people see the bigger picture.Within my first quarter with my team we were able to meet our sales goals and also see a significant increase in employee engagement.

Leading a team of Account Executives in the Higher Education Space.Lynda.com, a LinkedIn Company, is a leading online learning company that helps anyone learn business, technology and creative skills to achieve personal and professional goals. Through individual, government, corporate and academic subscriptions, members have access to the lynda.com video library of engaging, top-quality courses taught by recognized industry experts – more than 5,700 courses and 255,000 video tutorials across mobile and desktop. LinkedIn was founded in 2003 and is helping over 364 million members worldwide achieve more in their careers by making connections, discovering opportunities and gaining insights. LinkedIn’s global reach means we get to make a direct impact on the world’s workforce in ways no other company can. Together, we can transform lives through innovative learning products and technology.At Lynda.com & LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works!

Responsible for building, developing and leading high performance teams and driving results in the areas of overall merchant portfolio management and iPayment’s High Value Services. Working closely with the executive team and key department leaders, as well as external vendor partners, to ensure the achievement of key performance indicators, enhance the overall customer experience using data-driven outcomes, and to deliver process efficiencies to increase retention/overall profitability.• Development and retention of high-performing teams in the areas of Lead Retention, Premier, & Structured Account Operations• Identification of critical training needs for both managers and employees and implementation of specific programs as needed• Collection and reporting (weekly/monthly/annually) of all department production data with critical focus on retention, profit, product penetration, & efficiency.• Provide ongoing, coaching and mentoring of Operations management and employees.• Develop and drive key initiatives against existing merchant portfolio; serve as portfolio “owner”.• Partner with Customer Service and Relationship Management leaders to ensure consistency in all processes implemented to materially improve the overall customer experience.• Drive culture of engagement, process efficiency and results

2009 Sales Achiever Award; 2010 CEO Sales Club Award; 2011 Sales Achiever Award; 2012 CEO Sales Club Award; 2013 Sales Achiever Award; 2014 Sales Achiever AwardResponsible for end to end sales execution of the Payments Division in multiple locations while delivering over $50M in annual revenue and meeting all KPIs (Revenue, Conversion, Attach, Product Mix, Customer Facing Time, Employee Engagement, Customer Satisfaction, Budget Expense) • Designed and delivered sales compensation plans from 2009-2015• Created annual sales strategies and goals • Directed team of Inbound/Outbound Telesales agents from 2008 to present• Managed 3rd party partner from 2009-2013 to exceed all revenue goals for both Inbound Sales and Chat (DialAmerica)• Responsible for annual & monthly sales targets for frontline agents from 2009 to present• Directed Sales Operations & Strategy team from 2009-2013 to improve overall efficiency of sales channel• Inherited Sales Activations team and created KPIs to improve overall end to end experience (Time to first use, Percent of active accounts, Lifetime revenue per customer)• Responsible for hiring and retaining top talent through employee engagement and recruiting• Co-Global Leader of African American Network managing employees over five locations• Implemented/executed new high value initiative to deliver a differentiated customer experience for top tier of customer base• Part of leadership team to implement new call flow to change customer experience and drive confidence & expertise in every customer interaction• Designed monthly sales contests to drive employee engagement • Designed and lead annual sales kickoffs from 2009 to present

With Diversity and Inclusion being a big part of the Intuit culture leading one of our networks has been a great challenge and very rewarding. The African American Network is a group that is designed to help develop and attract top talent while having a positive impact on the employees and community. As the Global leader it is my responsibility to keep all sites across the Intuit footprint focused on the strategy and aligned on the critical measurements that drive success. This role is also responsible for designing the strategic direction as well as partnering with the other networks to ensure all is in service to Intuit's True North philosophy of solving for employees, customer and shareholders.

Initially hired as Sales Representative and then selected to Verizon Fast Track Program for top 10% of organization. Held various challenging roles including Team Lead, Front Line Sales Manager, Customer Care Section Manager and eventually Field Technician Area Manager. •Ranked among top 10% of the company.•Oversaw two locations as Care Manager with 35 Escalation Agents•Managed two locations with 65 Field Technicians.

Minor league player drafted in 1992 out of Ventura Jr College.