Tim Cornish Email & Phone Number

London, England, GB

• Development of IT strategy to introduce a “Cloud First” approach to technology. Initially focused on using cloud technology (Microsoft Office 365) to integrate IT services following a merger, however more recently.
• Project managed the development of a staff intranet portal, leading a steering group to plan content and structure, sourcing 3rd party developers and managing implementation within our SharePoint platform. This portal.
• Managed a full review of IT costs to produce a preferred supplier schedule, which is reviewed ongoing to ensure continued cost effectiveness, resulting in up to 60% saving for managed print, internet and mobile services.
• Providing leadership for the organisations compliance with data protection (GDPR). This included leading on a full audit of personal data, risk assessing work streams and making recommendations to meet data principles.
• Engaged with key stakeholders to migrate the management of partner services to a CRM (Microsoft Dynamics). This included training teams to use built in functionality to manage partner details, and working with a 3rd.
• Implemented new ticketing system (Zendesk) and online self-service portal to manage all IT enquires. This solution provides valuable insights and KPIs for IT support and promotes self-service IT to increase support.

Responsible for all aspects of IT and telecoms for the organisation, including making recommendations on technology, providing leadership and developing IT team, project managing change, ensuring cost effective IT through good purchasing procedures, and IT operational support and training for 90 staff across the UK.

Senior technical lead for the organisation, including implementing new technologies, managing the organisations physical server estate, maintaining back office and security systems and supporting 450+ staff across the UK