Tim Corrigan Email & Phone Number

Westlake, OH, US

Acton, Massachusetts, US

Westlake, OH, US

• Manages a team of Product Owners responsible for delivering innovative B2B software solutions toensure a positive customer, partner & employee experience.
• With a strong focus on innovation, customer-centricity, and operational efficiency, I haveconsistently delivered exceptional results, surpassing targets and elevating product offerings.
• Drives product strategy, roadmap planning, and feature prioritization to align with customerneeds and business objectives.
• Teaches and guides others in agile methodologies, enhancing team collaboration andstreamlining product development.
• Builds strong relationships with key engineering, sales, marketing, and customer supportstakeholders, ensuring their needs and concerns are addressed and delivering exceptionalproduct experiences.

Westlake, OH, US

• Led a team responsible for onboarding foundational products into the cloud, meticulously documentingthe implementation to ensure a positive customer experience.
• Identified areas for improvement and implemented process enhancements to increaseefficiency.
• Organized and motivated the team, keeping everyone focused and on priorities.
• Communicated clear expectations and priorities, ensuring work was completed effectively andon time.
• Fostered strong relationships with stakeholders, ensuring their satisfaction with the valuedelivered.

Westlake, OH, US

• Analyzed business operations and communicated findings and needs between departments and teams.
• Managed multiple projects ready for launch in our Cloud division.
• Managed the process of onboarding new Cloud features.
• Improved current processes that may be ineffective due to growth and improved resources

Westlake, OH, US

• Lead customer experience functions by managing the Customer Experience team and driving Customer First Commitment.
• Communicate with the customer to open dialogue about their survey feedback. Involve the appropriate Hyland employees. Ask questions to find the root causes of the customer’s pain point and understand the customer’s.
• Conduct research internally at Hyland about the customer’s current state; reviewing open issues, projects and interviewing the Hyland employees who have regular interaction with the customer.
• Oversee and interpret outcomes of the Net Promoter System (NPS). Take action to resolve customer concerns via one-on-one conversations with the individual business units and facilitation of all parties.
• Share learnings with department heads so that outcomes can be considered for process change.
• Train and manage day-to-day activities of the Customer Experience team.

Westlake, OH, US

• Drive the execution of quality assurance vision by assuring that all testing, documentation, and troubleshooting standards are met. Manager of team and leading teams skill development and professional growth.
• Guarantee that efficient and thorough testing has been completed to provide quality software on scheduled release dates
• Develop team leaders and team members while offering them coaching and feedback
• Prioritize, communicate, and facilitate department goals and strategies as well as represent team members and act as an advocate in departmental and interdepartmental meetings
• Facilitate the creation of documentation including software change requests, release notes, technical articles, and presentation and training materials

Westlake, OH, US

• Drive the execution of quality assurance vision by assuring that all testing, documentation, and troubleshooting standards are met. Manager of team and leading teams skill development and professional growth.
• Prioritize requests made of the team, ensuring both testing responsibilities and additional requests for assistance, are addressed in an acceptable timeframe
• Monitor all relevant Software Change Request (SCR) queues to ensure completeness and accuracy, and maintain 48-hour turn-around on all SCRs
• Provide feedback to employees on performance strengths and weaknesses through ongoing coaching, quarterly one-on-one mentorship and the formal review process
• Identify opportunities for process improvement and greater efficiency, and serve as a driving force for change

Westlake, OH, US

• Drive the execution of quality assurance vision by assuring that all testing, documentation, and troubleshooting standards are met. Manager of team and leading teams skill development and professional growth.
• Complete a security review and additional testing (if necessary) of all enhancement SCRs
• Complete spot-checks of threat model objects in SCRs
• Identify high-risk areas of the OnBase product suite
• Complete targeted and intensive penetration testing on all areas of the software
• Assist in verifying the results of scan reports and of external security assessments