Tim Coté Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

• Administer Nimble AMS, a managed packaged built on Salesforce Platform for association management. • Customize page layouts, list views, and apps based on individual department needs. • Design reports and dashboards across departments providing them more efficient access to their data. • Maintain and improve upon the current donation management process. • Manage integrations with third-party applications used for events, accounting, and mass marketing. • Train and educate staff on Salesforce functionality by illustrating the value it adds to their job function.

New York, Ny, Us

New York, Ny, Us

Led a team of technology specialists in charge of coordinating, managing, and monitoring the development, delivery, and training for key technical projects from initiation through delivery. Projects focused on assessment platforms/tools, adaptive learning technologies, eBook authoring, and third-party software/tools in the higher education space.• Promoted to Senior Manager based on championing team impact on overall company strategy and vision.• Acted as key liaison for cross-functional team collaboration within company, including content production, engineering, and product teams, ensuring all targets and requirements were met. • Analyzed digital content authoring workflows and implemented process improvements to increase efficiency and reduce overall costs of production• Participated in Agile-based product development to define requirements around digital authoring tool updates• Developed training programs for rollout of new content authoring and platform tools used by production team• Established KPIs around workflow efficiency and training program effectiveness.• Reached balance between supporting proprietary content authoring tools as well as chairing strong representation in development of innovative new authoring tools as needed • Provided technical support to project managers, program managers, vendors, and other partners on various content authoring tools and platforms• Directed domestic and international vendor teams as necessary• Communicated scheduled maintenance windows to production, business, and vendor teams

New York, Ny, Us

Served as the primary consultant to customers for understanding needs, providing fitting solutions, and ensuring successful implementation of best-in-class, artificially intelligent learning solution, while increasing overall product sales from $3MM to $9MM. • Acted as a technical subject matter expert for customer discovery meetings, product demonstrations, and implementation workshops.• Presented a complex, AI-based learning product in an understandable way to faculty as an effective solution to their challenges.• Trained regional sales force on digital product features, benefits, and underlying marketing message using digital sales tools in various formats, including Camtasia Studio• Supported customers and the sales force by hosting training workshops both on-site and virtually• Analyzed sales data and usage statistics to strategically target areas to grow market share• Researched and evaluated competing products in order to design competitive analysis documentation• Collected digital product requirements based on customer feedback and helped prioritize product enhancements through collaboration with third-party vendor• Attended and presented at national and regional conferences

New York, Ny, Us

Participated in initial product launch of online homework system for higher education. Hosted demonstrations and training sessions for faculty and sales force virtually and on campus. Acted as primary liaison between faculty and engineers to translate use cases for product enhancements. Provided all levels of product support via phone, email, and online meetings.

Bachelor Of Science (B.S.), Computer Science

Master Of Business Administration (M.B.A.), Finance And Operations Management