Tim Covington Email & Phone Number

Dallas, Texas, United States

• Responsible for the preparation of carrier billing and invoice processing as it relates to Dallas ISD benefit plans (including TRS medical invoice reconciliations).• Responsible for the 403b and 457b deduction file processing (including discrepancy resolution).• Responsible for the preparation of 403b and 457b report and funding summaries related to employee deductions.• Responsible for compiling and analyzing data sets for completeness and accuracy as well as producing requested reports for leadership team.• Responsible for producing ad hoc benefit reporting as needed.• Assist benefit team members with research and resolution of benefit related participant issues.• Participate in the annual benefit re-initialization process whereby new benefit deduction amounts are updated in the payroll system.

Dallas, Texas, United States

Dallas, Texas, United States

• Serve as primary contact for assigned clients and their non-qualified deferred compensation programs.• Address day-to-day questions related to the servicing of non-qualified retirement programs.• Collaborate with other team members to ensure timely and accurate client deliverables.• Address inquiries from plan participants related to their benefit programs and plan accounts.

Dallas, Texas, United States

• Subject Matter Expert for AT&T’s executive life insurance plans (e.g. split dollar, Section 162 and term life insurance plans).• Ensure the executive life insurance plans are administered in accordance with applicable plan documents and federal laws/regulations.• Manage vendor relationship with AT&T’s third party life insurance administrators.• Issue beneficiary payments in a timely and accurate manner.• Resolve complex issues associated with plan administration.

Dallas, Texas, United States

• Subject Matter Expert for AT&T’s qualified defined contribution and employee stock ownership plans.• Ensured all plans complied with applicable Internal Revenue Service testing and reporting requirements.• Responsible for the ERISA claims and appeals process including research, documentation and response to all first level claims.• Served as the Subject Matter Expert in the development of employee communication materials including the update of prospectus and summary plan descriptions.• Teamed with peers to manage the vendor relationship with defined contribution record keeper and participant service provider.• Participated in the Request for Proposal process to choose a new record keeper and participant service provider for AT&T’s qualified defined contribution and employee stock ownership plans.• Participated in teams responsible for merging and incorporating acquired companies’ defined contribution plans.

Nashville, Tennessee, United States

• Developed test plans; specifically, defined test cases and expected results for defined contribution implementations.• Conducted workstation and voice response system tests, analyzed test results and documented issues.• Provided hands-on support to participant service call center during system turnover and live date transitions.

Nashville, Tennessee, United States

• Managed and served as a resource for a team of participant service representatives.• Managed participant escalations and maintained monthly escalation logs.• Provided feedback on individual representative performance during monthly reviews.• Provided assistance with new hire and ongoing training as necessary.

Nashville, Tennessee, United States

• Responded to participant questions and inquiries regarding employer sponsored defined contribution plans. Entered data from participant requests for withdrawals, loans, fund transfers and terminations as permitted by plan provisions.• Ensured accurate reporting of plan provisions and financial data as reflected on the inquiry system to the participant.

Clarksville, Tennessee, United States

• Responsible for maintaining the Austin Peay State University video production studio.• Responsible for the production of AP Magazine – a weekly, student produced television program.• Assisted students with video production assignments as needed.• Supervised group of work study students assigned to the Mass Communications Department.

Nashville, Tennessee, United States

• Prepared participant prior service and benefit payment calculations.• Counseled participants concerning their prior service options.

Completed Multiple Masters Level Classes In Communications At Apsu.

Bachelor Of Science, Public Relations