Working with our channel partners to ensure success and growth with the Clockworks Analytics Fault Detection and Diagnostics tool.

Acts as a member of the executive leadership team to lead departments and operations of the company.Oversee financial performance and budgeting for multiple projects, including monitoring and controlling costs.Define, document, implement, and refine company policies and procedures.Guide, direct, and evaluate the work of management and team members.Gather client and employee feedback to drive intelligent growth in processes, products, and services.Create and implement ongoing strategic plans for growth and financial stability.Handles unforeseen issues and troubleshooting operational issues. Leverages creativity to overcome obstacles in day to day operations..Represents the company for external and internal events.Monitors the competitive landscape and attends industry events to stay on top of new initiatives and ways to stay ahead.Identifies, trains, and develops leaders within the company and sets them on a path for management.Assumes all responsibilities that pertain to the governance and oversight of the Project Management Office. This includes but not limited to: IBIS Project Forecasting/Actuals, IBIS Project Performance Reporting, Lessons Learned, Assisting Project Managers to resolve complex issues and stepping in when needed to resolve internal and external operational issues.Lead Product Development initiatives: gathering client feedback and defining development objectives, timelines, and budgets to meet client needs.

•Acts as a member of the senior leadership team, defining business operational and growth strategy.Ensures the effective execution of service agreements for several large campus Fortune 500 Software and Commercial Property Management companies with a focus on optimizing building Indoor Environmental Quality, Maintenance, and Energy Efficiency utilizing a Single Pane of Glass building information system.•Lead meetings with clients to orient on operational and Environmental Social Governance (ESG) goals for facilities and plan projects and services around those goals. Track key performance indicators to show progress towards those goals with regular status updates.•Designs significant improvements to internal process and operational technologies, including implementing automation scripts between business software to automate and streamline workflows.•Track Service Agreement revenues and costs and drive increased pull through work through effective goal tracking and data analysis.•Work with internal stakeholders to define and design internal improvements to our Single Pane of Glass building information system to improve identification and response to issues within buildings.•Work with internal stakeholders to define and design strategies for identifying energy conservation measures and other operational improvements within facilities to help clients reduce operating costs and reach Net Zero carbon goals.

•Act as a member of the senior leadership team for a building service software development company contributing to sales, marketing, development, and overall vision and strategy for the company.•Lead and develop a team of solutions consultants contributing to the presales cycle.•Contribute to strategic sales cycle by aiding customer discovery, defining customer needs, and positioning solutions.•Demonstrate product, communicate vision, and emphasize value to potential clients.•Communicate technical customer requirements to product team to ensure proper development and prioritization of development goals.•Explore new target verticals for sales and engages potential clients to gauge interest and begin sales cycle.•Contribute to marketing initiatives by defining target pain points, value propositions, and strategies for presentations and materials.•Act as a spokesperson for the company in marketing and training videos, blogs, webinars, and tradeshows.

•Manage technology partnerships for building service optimization platform. Explore new technologies, identifies opportunities, and negotiates partnerships to augment Key2Act’s offering.•Explore new target verticals for sales and engage potential clients to gauge interest and initiate sales cycle.•Contribute to marketing initiatives by defining target pain points, value propositions, and strategies for presentations and materials.•Perform market research by abstracting customer pain points and requests to determine the best way to resolve. Works closely with development team management on goals and progress.•Manage customer training, relationships, requests and feedback during the beta phase of FDD platform.

● Oversee service division for over 1,500 building automation systemsacross the Mid-Atlantic including retail, commercial, and residential sites.● Plays a key role in leadership team making decisions for companydirection and development.● Oversee 24/7/365 alarm monitoring center serving customer sites.● Develops business systems, procedures, and policies to ensure customersatisfaction and business growth.● Developed and implemented a Service Install sub-division to deliverfast-paced jobs direct to customer.● Provide guidance and standards for Technical Support, ApplicationSupport, and Field Technician teams.● Manages office security and automation system.

● Managed day-to-day maintenance of 22 commercial flex and warehouse buildings. Responsibilitiesincluded managing general maintenance, HVAC maintenance, security card access, and buildingautomation systems.● Played a key role in managing building mechanical and automation systems in order to increase energy andoperational efficiency.● Monitored energy usage for multiple buildings using automated Emon Dmon systems.● Responsible for billing and budgeting for multiple projects and contracts related to construction and tenantrenovation.● Received Tridium certification and is experienced with Tridium Niagara building automation system.● Managed several tenant fit-out construction projects.● Fulfilled an IT service role within the corporate office.

● Assisted customers in product selection and facilitated sales of premiumhome theater and car audio products.● As a certified home installation advisor, was permitted to travel tocustomers’ homes in order to write proposals for full home audio/videoand home automation systems.● Responsible for pricing and stocking of items.● Worked on functionality/calibration of product displays.● Organized monthly inventory counts.● Balanced credit transactions and cash drawer at the end of each businessday.● Responsible for shipping and receiving product from inventory trucks.● Drove store sales through motivation and leadership.