Tim Crow Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas Area

Houston, Texas Area

Maintain and administer various IT infrastructure depending on Client size and complexity.Maintain various Symantec BackupExec installation from 2012 to 2014Upgraded BackupExec from 2012 to 2014Install and maintain TrendMicro Worry Free Business SecurityMaintain and administer various TrendMicro hosted servicesMaintain and administer Exchange 2007, 2010 and 2013Support day to day issues for clients.Typical client infrastructure consists of one physical HyperV host and at least two VM’s.Upgrade Client servers from Windows 2003 and 2008 to 2012.Migrate old Domain Controllers during server upgrades to new Domain Controllers.Setup, migrate and maintain WSUS serversMaintain and administer GPO’sSetup new users PCHandle many various aspect of IT for Clients

Houston, Texas Area

System and network administrationPart of the Enterprise Development and VM TeamMaintained and built out 100+ Windows and Linux VM in our VMware Essentials Plus environment. Thisenvironment is located in St Louis and was managed remotely using VSphere version 5 here in Houston.VM OS’s included server 2003, 2008, 2008R2, 2012R2, XP, Win7, Win8.1 and various flavors of Linux.Daily task included but not limited to building VM’s to users request, Maintaining up time (SLA 99%), Troubleshoot various connection issues for user that would be connecting to VM’s from client sites.Using Footprints ticketing system to manage time, projects and user request. Completed 5 to 10 tickets per daydepending on complexity of the request. These were tier 2 and 3 request.Develop and maintain Subversion code repositoryAdminister Microsoft TFS 2010 serverWork alongside our development teams and consultants to provide resources for them to be able to developdeliverables for our customers.Managed all new office build outs, office shutdown and office moves for Texas and New OrleansStreamline IT processes to help better support our usersDevelop and managed Jira server, this is our bug tracking and project managing application that our developersuse to track project times and issues.Develop and manage Company’s WikiSupport local office with its day to day needs from general support, network support and VOIP support

Build and maintain Windows and Linux ServersMaintaining Company’s entire network infrastructure which consisted of five physical servers, four switches 4WAPs, hand held barcode scanners and firewall ASA5510.Upgrade users from Windows XP 64bit to Windows 7 Professional 64bit.Maintain and implement changes to Websense web filter service, GPO’s, Active Directory, etc.In charge of IT procurement.Manage and maintain Cisco switches, firewall, WAP and servers.Supported up to 80 users with verity of issue from issues with Outlook, Office, share drives and many more.Design and implement new ideas and solutions to create a more seamless operating network.Used custom SharePoint ticketing system.Administered corporate hosted Exchange 2007.

Responsible for installing new images to prototype systems Install hard drives, CD-ROMs, and other internal components on prototype systems Test graphic drivers and functionality of notebooks for XP and Vista Debugged hardware and software, documented bug reports Created up to date images from a clean install weekly

Handled various types of customer services and technical calls Provided technical assistance for hundreds of Dish Network and Direct TV clients daily Assisted with the Equipment Recovery Department Responsible for recovering up to $8,000 in equipment weekly

Focused on vendors and clients needs with procurement Responsible for troubleshooting issues with clients and engineers through telephone and e-mail Reviewed prototypes and schematics to provide final UL approval for new products Created CADD Drawing of wiring schematics and repaired malfunctioning components

Networking Specialization

School was originally Cy-Fair College Participated in the Cisco Track of the Network Specialization Program.

Education record