• Extensive knowledge of commercial contracts and service level agreements.• Planning everything in the Customers Service Delivery Plan down to the smallest detail• Constant attention to detail and achieving the business goals by delivery of the Service Delivery Plan through teamwork and the resources available.• Monitoring our staff to ensure the prompt resolution to all of our customers support queries and needs making sure customer service is a priority.• Ability to think tactically using a Growth-Mindset and a long term “what does my customer want to accomplish?” attitude when planning the future of the Service Delivery Plan.• Mentoring and developing new employees, whether they are MACH hires, Interns, or internal candidates, for the new Services Delivery & Relationship role.• Reviewing Service Incidents to verify services delivered are at the highest standard• Providing accurate and timely service activity to leadership• Acting as a central point of communication within the Services Delivery team• Coordinating, Implementing and managing the delivery of Services to Key Customers.• Interacting with customers at a senior level to gain feedback and build long term relationships.• Coming up with service improvement plans agreed upon mutually that are proven, practical and effective to achieve the customers and company’s standards and goals.• Keeping accurate financial and appropriate administrative records, files and documentation.- Manage Premier Corporate Customer portfolio of $1M+ in Services each year. - Partner with customer IT teams for efficient operations and service management. - Manage support/operational issues for faster resolution and stable production environment. - Leverage Services Delivery methodology to assess customer’s current IT state and plan strategic services to achieve the desired state while reducing unplanned downtime

I currently travel all over the world helping our customers implement our technology my focus and my specialties are High Availability and Disaster Recovery solutions as well as Hyper-V or Virtualization using System Center Virtual Machine Manager and helping our customers create a robust and efficient Virtualization/Data center environment using a number of different custom configurations.

Volt Technical Services/on-site contract for Microsoft Corporation Server support team SE for Enterprise Platforms Support Server Team Irving, Texas January 2007-CurrentPerformed technical analysis with customer at remote location to resolve Server setup and configuration, Including support for SAN and Cluster issues including troubleshooting server down issues, As well as doing some performance and backup related issues. • Received many accolades from customers and management for high service standards, aimed at solving the issue which helped the customer save their money and time and increasing loyalty to the product.

Entex Information systems supporting Phillips Petroleum in Bartlesville Oklahoma and Then in Las Colinas Texas GTE/Verizon doing various roles as a Hardware computer Technician

I was at Best Buy in the Computer department and various other roles as a Senior or Associate Department head starting back in 1989 to 1995 when I transitioned from Retail to Corporate America at Entex Information systems supporting Phillips Petroleum and GTE/Verizon doing various roles as a Hardware computer Technician