Tim Cunningham Email & Phone Number

West Melbourne, Florida, Us

To assist in onboarding newly acquired partners/businesses into the company. To ensure HR, Sales, Customer Service, Accounting, Customer Upload and Finance have completed all necessary requirements prior to the new company going live within our system.o Strong organizational and time management skills o Coordinated and supported integration planning, tracking and processes for new acquisitions.o Create board presentations for senior management and other key stakeholders as part of transactions and strategic reviews.o Developed a streamlined integration roadmap tailored to various deal structures, within the framework of the client’s overall integration methodology.o Strategize with work stream owners/executives to uncover white space, provide alternate points of view, push the envelope, and design the best fit solutions. o Created dashboards to monitor integration status. o Drive and execute key activities within each integration phase.

West Melbourne, Florida, Us

To acquire and train newly onboarded team members/companies

Des Moines, Ia, Us

o Started and Developed the new Strategic Accounts Platform, including process, best practices and operational buy-in. Working from 1 account to 28 accountso Developed streamline pricing for Strategic account partners to help normalize spend. o Managed multiple Capital projects ranging from 2 to 12 milliono Developed new customer on boarding procedure, ensuring that TWC meets all of the partners expectationso Prepared/reviewed proposals to ensure accuracy & pricing are to industry standard. o Implemented all new processes and procedures on all new partner platforms. Corrigo, Service Channel Big Sky o Communication and resolutions of partner escalation issues. o Growth of Customer Services exceeding 19 percent annually year over year. o Development and implementation of Scope and Pricing for Preventive Maintenance. o Interface with operation teams to ensure customer receives best possible response times on critical issues. o Development of Quarterly spend analysis and reporting.o Management of Reactive & Preventative HVAC/R Services & Hot side Service for over 28 customers accounting for 6,000 sites and 21,000 HVAC assets. o Provide alternative recommendations to HVAC related problems, presenting most up to date solutions for partner decision making process.

West Melbourne, Florida, Us

o Support internal staff, service technicians, customers and sales staff with questions. o Manage service and maintenance of installed systems. o Provide services with aim to exceed regional and customer expectations along with attaining company targets. o Appraise performance, reward and discipline sales employees. o Ensure proper billing on invoiceso Ensure accuracy of hours billedo Prepare all area required reviews to be performed after weekly service meeting.o Maintain the on-call list for the area and verify before sending in for distribution. o Ensure accuracy of technicians diagnose and work or diagnoses. o Prepared detailed proposals based off the technician and job needso Prepared bid documents for new incoming clients.o Worked hand and hand with clients to sell proposalo Prioritizes service requests, determines the needs of the customer and matches the appropriate techniciano Organized equipment/part orders for job site.o Properly stage and obtain permit and cranes for upcoming jobs.o Managed 26 service technicians, maintaining and running a 7.5 million dollar areao Able to address multiple simultaneous customer inquiries and issues with efficiency and accuracy.

Largo, Florida, Us

o Maintained computerized estimating systemo Obtained parts need for specific system specifications. o Worked hand and hand with clients/ brokers to sell proposalo Organized parts deliveries to job siteso Submitted bid proposals for contracted preventative maintenances o Prioritized estimates through knowledge of systems status (unit working or not working) o Processes customers' HVAC service requests timely and accurately into computerized dispatching service systemo Prioritizes service requests, determines the needs of the customer and matches the appropriate techniciano Manages, plans, and schedules preventative maintenance work orders based on priorityo Relays work orders, messages, and information to and from crews by cell phoneo Manages to effectively and efficiently schedule and route HVAC technicians to meet daily workload needso Continuous monitoring of workload and field technicians, including pre-notification of customer and follow-upo Monitors progress of service technician and field work and adjusts plans accordingly throughout each dayo Ensures high field productivity through proper work planning and coordination; minimizes technicians down time and travelo Keeps dispatch board current and accurate in accordance with daily updates from technicianso Handles, schedules, and coordinates normal and after hour's incoming phone calls (both emergency and none emergency) appropriatelyo Runs credit card numbers for authorization of payment for services renderedo Refers unresolved customer grievances and complaints to the appropriate manager for further investigationo Part ordering and shipping to ensure better service for the customer and a faster way for the technician

Atlanta, Georgia, Us

o 2 store opening (Lake Nona, North Apopka)o Marketing (school night, apartment nights, building business relationships)o Ensured that all OSHA and DHEC regulations were complied with (passed all county and state-mandated inspectionso Hire, train, motivate, supervise, evaluate, schedule and terminate employees.o Maintain excellent customer service by stressing "the customer comes first" in all weekly manager meetings.o Managing number (top line, bottom line, food, labor, customer service)o Employee scheduling and payroll o Prepare and ensure all deposits make it to the bank and are accounted for